Retail Risk & Controls Lead – First‑Line

Metropolitan Commercial Bank; City of Rochester (NY); Hybrid; USD 110,000 - 180,000; Full time

Job summary

Metropolitan Commercial Bank in New York seeks a Business Risk & Control Officer (Retail) to strengthen first line risk management within Retail Banking and to drive practical, sustainable controls across products, processes, and customer interactions.

This high‑impact role requires partnering with business leaders, addressing emerging risks, and enabling safe, compliant growth. A strong technical mindset and governance skills are essential; four‑day in‑office with one remote day.

Responsibilities

• Serve as first line risk and control partner to Retail Banking leadership.
• Support preparation of risk updates (including key risk indicators), control status reporting, issue summaries, and policy updates.
• Coordinate with process owners to document, execute, and evidence key retail controls (new account opening, dormant account monitoring, reconciliations, customer servicing).
• Review control documentation and supporting evidence for completeness, accuracy, timeliness, and alignment with procedures.
• Identify, document, and elevate control gaps, process breakdowns, emerging risks, incidents, and audit findings in a timely manner.

Job description

Metropolitan Commercial Bank in New York seeks a Business Risk & Control Officer (Retail) to strengthen first line risk management within Retail Banking and to drive practical, sustainable controls across products, processes, and customer interactions.

This high‑impact role requires partnering with business leaders, addressing emerging risks, and enabling safe, compliant growth. A strong technical mindset and governance skills are essential; four‑day in‑office with one remote day.