Retail Risk & Controls Lead

Metropolitan-Commercial-Bank; New York (NY); Hybrid; USD 160,000 - 180,000; Full time

Job summary

Metropolitan Commercial Bank is seeking a Business Risk & Control Officer (Retail) to strengthen first‑line risk and controls within Retail Banking. You will build practical, sustainable controls, address emerging risks, and drive improvements across products, processes, and customer-facing activities.

Collaborating with Retail Banking leadership and other risk, audit, and finance teams, you will support regulatory readiness, issue management, and a culture of accountability.

Qualifications

• 8+ years in retail banking operations, branch processes, and internal control concepts.
• Ability to document processes, assess risk impact, and propose remediation actions.
• Strong analytical, problem solving, organizational and deadline-driven skills.
• Effective written and verbal communication translating risk issues for business.
• Collaborate with control partners while maintaining escalation discipline.
• Interest in using AI tools to enhance risk management and efficiency.

Responsibilities

• Serve as a first line risk and control partner to Retail Banking leadership.
• Document gaps, track remediation plans, and monitor target dates.
• Support risk assessments, KRIs, and control self-assessments.
• Coordinate with Compliance, ERM, Internal Audit, Finance and Operations.

Skills

Retail banking operations

Risk & control documentation

Analytical thinking

Communication skills

Cross-functional collaboration

AI in risk management

Job description

Metropolitan Commercial Bank is seeking a Business Risk & Control Officer (Retail) to strengthen first‑line risk and controls within Retail Banking. You will build practical, sustainable controls, address emerging risks, and drive improvements across products, processes, and customer-facing activities.

Collaborating with Retail Banking leadership and other risk, audit, and finance teams, you will support regulatory readiness, issue management, and a culture of accountability.