Business Risk & Control Officer

Metropolitan Commercial Bank; City of Rochester (NY); Ibrido; USD 110.000 - 180.000; Tempo pieno

Descrizione del lavoro

Metropolitan Commercial Bank in New York seeks a Business Risk & Control Officer (Retail) to strengthen first line risk management within Retail Banking and to drive practical, sustainable controls across products, processes, and customer interactions.

This high‑impact role requires partnering with business leaders, addressing emerging risks, and enabling safe, compliant growth. A strong technical mindset and governance skills are essential; four‑day in‑office with one remote day.

Mansioni

• Serve as first line risk and control partner to Retail Banking leadership.
• Support preparation of risk updates (including key risk indicators), control status reporting, issue summaries, and policy updates.
• Coordinate with process owners to document, execute, and evidence key retail controls (new account opening, dormant account monitoring, reconciliations, customer servicing).
• Review control documentation and supporting evidence for completeness, accuracy, timeliness, and alignment with procedures.
• Identify, document, and elevate control gaps, process breakdowns, emerging risks, incidents, and audit findings in a timely manner.

Descrizione del lavoro

Come Work With Us:

Metropolitan Commercial Bank ("MCB" or the "Bank") is a New York City-based, full-service commercial bank providing tailored banking solutions to businesses, institutions, and individuals. Founded in 1999, MCB operates banking centers in Manhattan and Boro Park, Brooklyn, within New York City, as well as in Great Neck on Long Island, New York, and Lakewood, New Jersey. The Bank recently expanded to Miami, Florida with their newest Brickell banking center.

Metropolitan Commercial Bank offers a comprehensive suite of commercial, business, and personal banking products and services to small businesses, middle‑market and corporate enterprises, private and public institutions, municipalities, and local government entities.

The Bank has earned national recognition for its financial performance, innovation, and strategic growth. The Bank was named one of Newsweek's Best Regional Banks in 2024 and 2025. Additionally, MCB recently received Editor's Choice recognition at the Banking Tech Awards USA for Digital Onboarding & Omnichannel Banking and in 2026, the Bank earned Great Place To Work certification and received the Web Award Standard of Excellence for MCBankNY.com.

We are a client-focused organization that values technological innovation and excellence. A strong technical mindset, AI fluency, and adaptive skills are essential for our employees to effectively contribute to our mission and drive our success. We foster human-AI teaming and strong governance to ensure technology is used responsibly and in alignment with Bank policies and procedures. For more information about the Bank, please visit the Bank's website at MCBankNY.com.

Standard 4-day in-office requirement, 1 day remote (of your choosing and subject to manager's approval)

Position Summary:

The Business Risk & Control Officer (Retail) is a high-impact opportunity to help shape and strengthen first line risk management within a dynamic Retail Banking business. This role will be central to building practical, sustainable controls; identifying and addressing emerging risks; and driving improvements across retail operations, products, processes, and customer‑facing activities. The position is ideal for a proactive risk professional who enjoys solving problems, partnering with business leaders, and making risk management and compliance frameworks a practical enabler of safe, effective growth.

Essential Functions & Responsibilities

Risk & Control Governance

• Serve as a first line risk and control partner to Retail Banking leadership, supporting the identification, assessment, monitoring, and reporting of risks across retail products, processes, branches, digital banking activities, and operational workflows.
• Maintain awareness of applicable policies, procedures, regulatory requirements, and risk appetite expectations impacting Retail Banking activities.
• Support preparation of risk updates (including key risk indicators), control status reporting, issue summaries, policy updates, and other materials for Retail Banking management and various risk governance forums.

Control Execution, Monitoring & Testing Readiness

• Coordinate with process owners to document, execute, and evidence key retail controls, including controls related to new account opening, dormant account monitoring, reconciliations, customer servicing, and other operational processes utilized by the Retail Banking department.
• Review control documentation and supporting evidence for completeness, accuracy, timeliness, and alignment with established procedures.
• Support management's readiness for internal control reviews, SOX-related activities, compliance monitoring, internal audit, and regulatory examinations.

Issue Management & Remediation

• Identify, document, and elevate control gaps, process breakdowns, emerging risks, incidents, and audit or compliance findings in a timely manner