Restaurant & Retail Supervisor - $21/hr + Tips & Bonus

Ghirardelli Chocolate; Los Angeles (CA); On-site; USD 29,000 - 34,000; Full time

Job summary

Ghirardelli Chocolate in Los Angeles is seeking a Restaurant and Retail Supervisor to oversee daily store operations, ensure exceptional customer service, manage cash handling, scheduling, and safety standards.

You will support the general manager and lead Chocolateers, coordinate with corporate liaisons, and help maximize profitability while maintaining the brand's premium guest experience.

Qualifications

• High school diploma or GED preferred.
• Experience in a fast-paced restaurant or retail environment.
• Experience supervising staff (6+ months) preferred.
• Familiarity with MICROS POS system.

Responsibilities

• Oversee store management and ensure safety, analytics, and customer satisfaction.
• Lead daily store operations, manage cash wraps, and optimize labor costs.
• Coordinate with general manager and corporate liaisons to drive performance.
• Develop Chocolateers through coaching and mentorship and maintain brand standards.

Skills

Customer service

Team leadership

Payroll

Scheduling

Coaching

Mentoring

Communication

Time management

Forecasting

POS systems

Education

High school diploma or GED

Tools

MICROS POS

Job description

Ghirardelli Chocolate in Los Angeles is seeking a Restaurant and Retail Supervisor to oversee daily store operations, ensure exceptional customer service, manage cash handling, scheduling, and safety standards.

You will support the general manager and lead Chocolateers, coordinate with corporate liaisons, and help maximize profitability while maintaining the brand's premium guest experience.