Retail & Production Team Lead — Path to General Manager

Krispy Kreme Doughnut Corporation; Matthews (NC); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Weekly Pay

Career opportunities - growth path

Comprehensive benefits (medical,vision

Employee discount program

401K plan

PTO

Education Reimbursement

Adoption Assistance

Life Insurance

FSA/HSA Plans

Pet Insurance

Job summary

Krispy Kreme Doughnut Corporation is seeking an Assistant Manager in Matthews, NC to collaborate with the General Manager, coach a customer-focused team, and safeguard smooth shop operations. The role emphasizes staff development, training, and achieving shop goals while nurturing a culture of teamwork.

The ideal candidate has 5+ years in food service/retail, 2+ years of management, solid communication, and a commitment to equitable, inclusive leadership. Local travel is minimal.

Qualifications

• High school diploma or equivalent.
• Five years of experience in food service or retail.
• Two years of management experience and leadership capabilities.
• Must be 18 years or older and able to work in the US.

Responsibilities

• Lead and coach a team to deliver a WOW customer experience.
• Assist General Manager in hiring, training, onboarding, and conflict resolution.
• Maintain knowledge of products and promotions.
• Support in-shop accounting, cash handling, and inventory control.
• Ensure equipment, POS, and shop facilities are functional.
• Maintain cleanliness and superior sanitation standards.
• Provide exceptional service that welcomes diverse guests.

Skills

Team leadership

Communication skills

Customer service

Food service/retail experience

Staff development

Education

High school diploma or equivalent

Tools

POS system

Inventory management

Cash handling & reporting

Job description

Krispy Kreme Doughnut Corporation is seeking an Assistant Manager in Matthews, NC to collaborate with the General Manager, coach a customer-focused team, and safeguard smooth shop operations. The role emphasizes staff development, training, and achieving shop goals while nurturing a culture of teamwork.

The ideal candidate has 5+ years in food service/retail, 2+ years of management, solid communication, and a commitment to equitable, inclusive leadership. Local travel is minimal.