Doughnut Shop General Manager — Lead & Grow

Krispy Kreme; Raleigh (NC); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Weekly Pay

Comprehensive benefits (medical,Vision

Dental insurance

401K plan

PTO

Company events

Education Reimbursement

Adoption Assistance

Life Insurance

FSA/HSA Plans

Pet Insurance

Job summary

Krispy Kreme is seeking a General Manager to lead all store operations, including production, sales, and HR, at our Raleigh location. You will develop a professional staff, drive revenue, and ensure customer and employee satisfaction while maintaining high product quality.

You will oversee production scheduling, safety, sanitation, and continuous improvement of store performance, with 0–10% travel and a focus on teamwork and guest experience.

Qualifications

• 4+ years’ experience in QSR or retail environment in a management capacity.
• Must be at least 21 years of age.
• High school or GED
• Ability to work all necessary work schedules, including holidays/weekends.
• Effective communication skills, both written and verbal.
• Commitment to an equitable, inclusive culture where employees are empowered.
• Travel requirements: 0-10%.
• Authorized to work in the US without sponsorship.

Responsibilities

• Serve as a role model for customer-first behaviors.
• Build a team of customer-focused employees through coaching and performance management.
• Ensure products meet Krispy Kreme quality standards and customer satisfaction.
• Maintain store property in good condition.
• Direct and manage store sales efforts and profitability.
• Promote store safety and sanitation, and manage budgets and schedules.
• Coordinate production schedules to meet customer demands and minimize labor hours.
• Interface with corporate office as needed.

Skills

Leadership

Customer service

People management

Communication

Education

High school diploma or GED

Job description

Krispy Kreme is seeking a General Manager to lead all store operations, including production, sales, and HR, at our Raleigh location. You will develop a professional staff, drive revenue, and ensure customer and employee satisfaction while maintaining high product quality.

You will oversee production scheduling, safety, sanitation, and continuous improvement of store performance, with 0–10% travel and a focus on teamwork and guest experience.