Retail Print Solutions Supervisor – Full-Time with Benefits

Staples; Charleston (WV); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Full-time hours

Paid time off

Career development

Weekly pay

Bonus eligible

401(k) match

Health insurance

Dental insurance

Vision insurance

Associate discounts

Retail discounts

Many more benefits

Job summary

Staples in Charleston, WV is looking for Print Supervisors to lead a team in delivering total print and marketing solutions for customers. You will drive results by engaging with customers, supervising staff, and coordinating print projects on the floor.

The role emphasizes teamwork, operational excellence, and profitability through quality service and sales. You will use Salesforce to manage customer relationships and contribute to a collaborative, fast-paced retail environment.

Qualifications

• Able to work a flexible schedule based on the store’s needs.
• Experience directing a team and/or supervising others while managing many priorities.
• Basic computer skills to open, save and send electronic files, email, and use Microsoft Word (or similar programs).
• Attention to detail and keen eye for noticing quality issues.
• Experience overcoming objection and engaging with customers to understand their needs.
• Ability to collaborate and work cooperatively in a high paced and sometimes stressful environment.
• Manage conflict in a reasonable, nonconfrontational and cooperative manner.
• Ability to act with honesty and integrity regarding customer and business information.
• Ability to lift/move materials in the 10-50 pound range, climb ladders, stand and walk continuously.

Responsibilities

• Connect with customers and build relationships to provide creative solutions and value-added print and marketing solutions.
• Drive customer satisfaction by focusing on customer engagement, quality, and the community.
• Coach associates in exceptional service, consultative selling, and total solutions.
• Lead and develop a team committed to operational excellence in driving profitable sales & margin.
• Consult with customers, ask open ended questions to offer them appropriate options and deliver a total print solution to drive sales and dollars per transaction.
• Leverage Salesforce.com to actively manage customers through in-store engagement and proactive outreach to grow relationships.
• Be flexible to perform other duties as assigned.

Skills

Team leadership

Flexible scheduling

Customer engagement

Attention to detail

Sales & service

Conflict resolution

Collaboration

Integrity

Physical stamina

Tools

Microsoft Word

Job description

Staples in Charleston, WV is looking for Print Supervisors to lead a team in delivering total print and marketing solutions for customers. You will drive results by engaging with customers, supervising staff, and coordinating print projects on the floor.

The role emphasizes teamwork, operational excellence, and profitability through quality service and sales. You will use Salesforce to manage customer relationships and contribute to a collaborative, fast-paced retail environment.