Print Solutions Supervisor – Retail Team Leader

Staples; State College (Centre County); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Full-time hours

Paid time off

Bonus plan eligible

401(k) with company match

Medical, dental and vision insurance

Associate discounts on in-store and on

Discounts at hundreds of retailers

Career development program

Job summary

Staples is seeking a Print Supervisor to lead a team in delivering total print solutions and exceptional customer service in a fast-paced retail environment. You will collaborate with customers to address print and marketing goals, drive engagement, and supervise associates to ensure operational excellence and profitable sales.

You will mentor team members in consultative selling, maintain high standards of quality, and use Salesforce.com to manage customer relationships and proactive outreach.

Qualifications

• Experience directing a team and/or supervising others while managing many priorities.
• Attention to detail and keen eye for noticing quality issues.
• Experience overcoming objection and engaging with customers to understand their needs.
• Ability to collaborate and work cooperatively in a high paced and sometimes stressful environment.

Responsibilities

• Connect with customers and build relationships to provide creative solutions and value-added print and marketing solutions.
• Drive customer satisfaction by focusing on customer engagement, quality, and the community.
• Coach associates in exceptional service, consultative selling, and total solutions.
• Lead and develop a team committed to operational excellence in driving profitable sales & margin.
• Consult with customers, ask open ended questions to offer them appropriate options and deliver a total print solution to drive sales and dollars per transaction.
• Leverage Salesforce.com to actively manage customers through in-store engagement and proactive outreach to grow relationships.
• Be flexible to perform other duties as assigned

Skills

Team leadership

Staff supervision

Attention to detail

Customer engagement

Objection handling

Sales skills

Microsoft Word

Tools

Salesforce.com

Job description

Staples is seeking a Print Supervisor to lead a team in delivering total print solutions and exceptional customer service in a fast-paced retail environment. You will collaborate with customers to address print and marketing goals, drive engagement, and supervise associates to ensure operational excellence and profitable sales.

You will mentor team members in consultative selling, maintain high standards of quality, and use Salesforce.com to manage customer relationships and proactive outreach.