Retail Print Solutions Sales Lead

Staples; Ellicott City (MD); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Weekly pay

Bonus eligible

401(k) match

Medical/Dental/Vision insurance

Employee discounts

Retailer discounts

Job summary

Staples is seeking a Print Supervisor to lead a team in delivering total print and marketing solutions while ensuring high customer satisfaction in a fast-paced store environment.

You’ll coach associates, manage priorities, and drive profitability through exceptional service, collaboration, and effective use of Salesforce to grow relationships. This role requires flexibility and physical stamina.

Qualifications

• Able to work a flexible schedule based on the store’s needs.
• Experience directing a team and/or supervising others while managing many priorities.
• Basic computer skills to open, save and send electronic files, email, and use Microsoft Word (or similar programs)
• Attention to detail and keen eye for noticing quality issues
• Experience overcoming objection and engaging with customers to understand their needs
• Ability to collaborate and work cooperatively in a high paced and sometimes stressful environment
• Manage conflict in a reasonable, nonconfrontational and cooperative manner
• Ability to act with honesty and integrity regarding customer and business information
• Ability to lift/move materials in the 10-50 pound range, climb ladders, stand and walk continuously

Responsibilities

• Connect with customers and build relationships to provide creative solutions and value-added print and marketing solutions
• Drive customer satisfaction by focusing on customer engagement, quality, and the community
• Coach associates in exceptional service, consultative selling, and total solutions
• Lead and develop a team committed to operational excellence in driving profitable sales & margin
• Consult with customers, ask open ended questions to offer them appropriate options and deliver a total print solution to drive sales and dollars per transaction
• Leverage Salesforce.com to actively manage customers through in-store engagement and proactive outreach to grow relationships
• Be flexible to perform other duties as assigned

Skills

Team leadership

Customer engagement

Sales insight

Attention to detail

Communication

Conflict management

Collaboration

Integrity

Physical stamina

Salesforce usage

Tools

Salesforce

Job description

Staples is seeking a Print Supervisor to lead a team in delivering total print and marketing solutions while ensuring high customer satisfaction in a fast-paced store environment.

You’ll coach associates, manage priorities, and drive profitability through exceptional service, collaboration, and effective use of Salesforce to grow relationships. This role requires flexibility and physical stamina.