Retail Print Solutions Lead

Staples, Inc.; Warrington Township (Bucks County); Sur place; USD 40 000 - 65 000; Plein temps

Avantages offerts par ce poste

Weekly pay

401(k) with company match

Medical, dental and vision insurance

Career development program

Full-time hours with generous PTO

Associate discounts on in-store and on

Discounts at hundreds of retailers

Résumé du poste

Staples, Inc. is seeking Print Supervisors to lead a team in selling total print solutions that help customers achieve their print and marketing goals. You will foster a collaborative, inclusive store culture and contribute to a fast-paced retail environment.

Applicants should be able to manage multiple priorities, coach staff on service excellence, and leverage Salesforce to grow customer relationships while maintaining quality and community focus.

Qualifications

• Experience directing a team and/or supervising others while managing many priorities.
• Basic computer skills to open, save and send electronic files, email, and use Microsoft Word (or similar programs).
• Attention to detail and keen eye for noticing quality issues.
• Experience overcoming objection and engaging with customers to understand their needs.
• Ability to collaborate and work cooperatively in a high paced and sometimes stressful environment.
• Manage conflict in a reasonable, nonconfrontational and cooperative manner.
• Ability to act with honesty and integrity regarding customer and business information.

Responsabilités

• Connect with customers and build relationships to provide creative solutions and value-added print and marketing solutions.
• Drive customer satisfaction by focusing on customer engagement, quality, and the community.
• Coach associates in exceptional service, consultative selling, and total solutions.
• Lead and develop a team committed to operational excellence in driving profitable sales & margin.
• Consult with customers, ask open ended questions to offer them appropriate options and deliver a total print solution to drive sales and dollars per transaction.
• Leverage Salesforce.com to actively manage customers through in-store engagement and proactive outreach to grow relationships.
• Be flexible to perform other duties as assigned.

Description du poste

Staples, Inc. is seeking Print Supervisors to lead a team in selling total print solutions that help customers achieve their print and marketing goals. You will foster a collaborative, inclusive store culture and contribute to a fast-paced retail environment.

Applicants should be able to manage multiple priorities, coach staff on service excellence, and leverage Salesforce to grow customer relationships while maintaining quality and community focus.