Retail Print Solutions Lead

Staples, Inc.; Aliso Viejo (CA); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Weekly pay

Bonus plan

401(k) with company match

Health insurance

Employee discount

Career development

Paid time off

Job summary

Staples, Inc. is hiring Print Supervisors to lead a team in selling comprehensive print and marketing solutions while delivering exceptional customer service in-store.

You will drive customer engagement, coach staff on consultative selling, and manage operations to maximize sales and margins. The role emphasizes collaboration, integrity, and flexible scheduling in a fast-paced retail environment.

Qualifications

• Flexible scheduling to meet store needs.
• Experience directing a team and managing priorities.
• Basic computer skills to open/save/send files and use Word.
• Keen eye for quality and detail.
• Experience overcoming objections and understanding customer needs.
• Ability to collaborate in a fast-paced environment.
• Ability to manage conflicts calmly and professionally.
• Uphold honesty and integrity with customer and business information.
• Ability to lift/move 10–50 pounds; climb ladders.

Responsibilities

• Connect with customers to provide creative print and marketing solutions.
• Drive customer satisfaction by focusing on engagement, quality, and community.
• Coach associates in exceptional service, consultative selling, and total solutions.
• Lead and develop a team committed to operational excellence in driving profitable sales & margin.
• Consult with customers, ask open-ended questions to offer appropriate options and deliver a total print solution.
• Leverage Salesforce.com to actively manage customers through in-store engagement and proactive outreach to grow relationships.
• Be flexible to perform other duties as assigned.

Skills

Flexible schedule

Team leadership

Basic computer skills

Attention to detail

Objection handling

Customer collaboration

Conflict management

Integrity and honesty

Light lifting

Job description

Staples, Inc. is hiring Print Supervisors to lead a team in selling comprehensive print and marketing solutions while delivering exceptional customer service in-store.

You will drive customer engagement, coach staff on consultative selling, and manage operations to maximize sales and margins. The role emphasizes collaboration, integrity, and flexible scheduling in a fast-paced retail environment.