Retail Print Solutions Lead — Sales & Service

Staples, Inc.; Ellicott City (MD); On-site; USD 42,000 - 68,000; Full time

Benefits offered by this job

Full-time hours

Paid time off

Career development

Weekly pay

Bonus eligibility

401(k) match

Medical/dental/vision

Associate discounts

Retail discounts

Job summary

Staples, Inc. is seeking Print Supervisors to lead a team delivering total print solutions and top-tier customer service in a fast-paced retail setting.

You will drive sales through consultative selling and ensure quality service to help customers achieve their print and marketing goals. You will also coach associates on exceptional service, lead daily operations, and leverage in-store tools to maximize customer satisfaction and store profitability.

Qualifications

• Experience directing a team and managing multiple priorities.
• Flexibility to work a schedule based on store needs.
• Basic computer skills: open/save/send files, email, Word.

Responsibilities

• Connect with customers and provide creative print/marketing solutions.
• Drive customer satisfaction through engagement and quality.
• Coach associates in exceptional service and total solutions.
• Lead a team focused on operational excellence and sales profitability.
• Use Salesforce to manage customers through in-store engagement.

Skills

Team leadership

Customer engagement

Sales ability

Attention to detail

Tools

Salesforce

Job description

Staples, Inc. is seeking Print Supervisors to lead a team delivering total print solutions and top-tier customer service in a fast-paced retail setting.

You will drive sales through consultative selling and ensure quality service to help customers achieve their print and marketing goals. You will also coach associates on exceptional service, lead daily operations, and leverage in-store tools to maximize customer satisfaction and store profitability.