Retail Print Production Lead — Fast-Paced & Customer-Focused

Staples; Needham (MA); On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

Weekly pay

Bonus plan

401(k) with match

Medical insurance

Dental insurance

Vision insurance

Paid time off

Associate discounts

Job summary

Staples is hiring a Print Production Lead in Needham, MA to manage in-store print orders, run printing equipment, and ensure high-quality customer service. You will create proofs, design quick edits, and coach teammates to maintain efficient production workflows.

The role emphasizes collaboration, accuracy, and a customer-first approach within a fast-paced retail environment. Full-time position with growth opportunities and comprehensive benefits.

Qualifications

• Flexible schedule based on store needs.
• Ability to multi-task and prioritize production steps.
• Attention to detail to identify quality issues during printing.
• Must engage with customers and understand their needs.
• Ability to work cooperatively in a fast-paced environment.
• Manage conflict in a cooperative manner.
• Act with honesty and integrity regarding customer and business information.
• Basic computer skills to open/save/send files and use desktop publishing software including Adobe InDesign and Publisher.
• Ability to lift/move supplies in the 10-50 pound range, stand and walk continuously.

Responsibilities

• Be the primary print producer as customers submit print orders in-store, online and through email.
• Use print equipment, produce proofs and samples for consultation, design quick edits.
• Drive customer satisfaction by assessing customers' needs and delivering high-quality service.
• Train and coach associates to assist in print production as needed.
• Create and manage production workflow, set standards and processes for the team.
• Maintain machine functionality and organization (planogramming orders, supplies).
• Be flexible on responsibilities (cleaning, stocking shelves, other duties as assigned).

Skills

Flexible schedule

Multi-tasking

Attention to detail

Customer engagement

Teamwork under pressure

Conflict management

Integrity

Computer skills

Tools

Adobe InDesign

Microsoft Word

Desktop publishing

Job description

Staples is hiring a Print Production Lead in Needham, MA to manage in-store print orders, run printing equipment, and ensure high-quality customer service. You will create proofs, design quick edits, and coach teammates to maintain efficient production workflows.

The role emphasizes collaboration, accuracy, and a customer-first approach within a fast-paced retail environment. Full-time position with growth opportunities and comprehensive benefits.