Retail Practice Manager: Vision Care Ops & Growth

EssilorLuxottica; Mount Prospect (IL); On-site; USD 65,000 - 90,000; Full time

Job summary

EssilorLuxottica seeks a Retail Practice Manager to lead a vision care retail location in Arlington Heights, IL. The role drives daily operations, staffing, coaching, and profitability while ensuring exceptional patient experiences and compliance with company standards.

You will oversee merchandising, customer service, and local marketing efforts, collaborating with eye care professionals to optimize outcomes and foster an inclusive, performance-driven culture.

Qualifications

• Demonstrated experience in retail or healthcare practice management, including team leadership, performance coaching, and talent development.
• Strong operational skills in scheduling, inventory oversight, workflow optimization, and store profitability management.
• Customer-focused mindset with proven ability to deliver high service standards, resolve issues, and build long-term client relationships.
• Solid business acumen with skills in sales execution, basic financial analysis (P&L awareness, KPIs), and local marketing initiatives.
• Excellent communication, collaboration, and interpersonal skills to work effectively with retail teams, eye care professionals, and diverse customer groups.
• Ability to work on-site full time in Mount Prospect, IL, with flexibility for weekends, evenings, and peak retail periods as needed.
• Proficiency with point-of-sale systems, appointment scheduling platforms, and basic

Responsibilities

• Lead the daily operations of a vision care retail practice to deliver high-quality patient and customer experience.
• Manage staffing and scheduling to ensure adequate coverage and performance.
• Coach and develop team members to achieve performance goals and career growth.
• Drive sales and profitability through effective merchandising and service standards.
• Monitor store metrics, ensure compliance with company policies and regulatory requirements.
• Partner with eye care professionals to optimize patient care and outcomes.
• Lead local marketing initiatives and address customer concerns.
• Foster an inclusive, performance-driven culture focused on exceptional eye health outcomes.

Skills

Team leadership

Performance coaching

Talent development

Scheduling

Inventory oversight

Workflow optimization

Sales execution

P&L awareness

KPIs

Local marketing

Tools

Point-of-sale systems

Appointment scheduling platforms

Job description

EssilorLuxottica seeks a Retail Practice Manager to lead a vision care retail location in Arlington Heights, IL. The role drives daily operations, staffing, coaching, and profitability while ensuring exceptional patient experiences and compliance with company standards.

You will oversee merchandising, customer service, and local marketing efforts, collaborating with eye care professionals to optimize outcomes and foster an inclusive, performance-driven culture.