Retail practice manager

EssilorLuxottica; Mount Prospect (IL); On-site; USD 65,000 - 90,000; Full time

Job summary

EssilorLuxottica seeks a Retail Practice Manager to lead a vision care retail location in Arlington Heights, IL. The role drives daily operations, staffing, coaching, and profitability while ensuring exceptional patient experiences and compliance with company standards.

You will oversee merchandising, customer service, and local marketing efforts, collaborating with eye care professionals to optimize outcomes and foster an inclusive, performance-driven culture.

Qualifications

• Demonstrated experience in retail or healthcare practice management, including team leadership, performance coaching, and talent development.
• Strong operational skills in scheduling, inventory oversight, workflow optimization, and store profitability management.
• Customer-focused mindset with proven ability to deliver high service standards, resolve issues, and build long-term client relationships.
• Solid business acumen with skills in sales execution, basic financial analysis (P&L awareness, KPIs), and local marketing initiatives.
• Excellent communication, collaboration, and interpersonal skills to work effectively with retail teams, eye care professionals, and diverse customer groups.
• Ability to work on-site full time in Mount Prospect, IL, with flexibility for weekends, evenings, and peak retail periods as needed.
• Proficiency with point-of-sale systems, appointment scheduling platforms, and basic

Responsibilities

• Lead the daily operations of a vision care retail practice to deliver high-quality patient and customer experience.
• Manage staffing and scheduling to ensure adequate coverage and performance.
• Coach and develop team members to achieve performance goals and career growth.
• Drive sales and profitability through effective merchandising and service standards.
• Monitor store metrics, ensure compliance with company policies and regulatory requirements.
• Partner with eye care professionals to optimize patient care and outcomes.
• Lead local marketing initiatives and address customer concerns.
• Foster an inclusive, performance-driven culture focused on exceptional eye health outcomes.

Skills

Team leadership

Performance coaching

Talent development

Scheduling

Inventory oversight

Workflow optimization

Sales execution

P&L awareness

KPIs

Local marketing

Tools

Point-of-sale systems

Appointment scheduling platforms

Job description

Company Description EssilorLuxottica is a global leader in advanced vision care products, eyewear, and med-tech solutions, focused on helping people see more and be more in their daily lives. The company combines innovative lens technologies such as Varilux, Stellest, and Transitions with iconic eyewear brands like Ray-Ban and Oakley, plus leading retail banners including Sunglass Hut and LensCrafters. With over 200,000 team members in 150 countries and 18,000 stores worldwide, EssilorLuxottica drives industry innovation across eye health solutions, medical instruments, and smart glasses. Supported by robust R&D and the OneSight EssilorLuxottica Foundation, the company is committed to expanding sustainable vision care access and empowering people everywhere.

Role Description The Retail Practice Manager is a full-time, on-site role based in Arlington Heights, IL, responsible for leading the daily operations of a vision care retail practice. This role oversees store performance, coordinates clinical and retail workflows, and ensures a seamless, high-quality experience for patients and customers. Key activities include managing staffing and scheduling, coaching and developing team members, and driving sales and profitability through effective merchandising and service standards. The Retail Practice Manager monitors operational metrics, ensures compliance with company policies and regulatory requirements, and partners with eye care professionals to optimize patient care. This position also leads local marketing initiatives, addresses customer concerns, and fosters an inclusive, performance-driven culture focused on exceptional service and eye health outcomes.

Qualifications

• Demonstrated experience in retail or healthcare practice management, including team leadership, performance coaching, and talent development.
• Strong operational skills in scheduling, inventory oversight, workflow optimization, and store profitability management.
• Customer-focused mindset with proven ability to deliver high service standards, resolve issues, and build long-term client relationships.
• Solid business acumen with skills in sales execution, basic financial analysis (P&L awareness, KPIs), and local marketing initiatives.
• Excellent communication, collaboration, and interpersonal skills to work effectively with retail teams, eye care professionals, and diverse customer groups.
• Ability to work on-site full time in Mount Prospect, IL, with flexibility for weekends, evenings, and peak retail periods as needed.
• Proficiency with point-of-sale systems, appointment scheduling platforms, and basic