Retail Personal Banker II: Build Relationships & Grow Deposits

Fifth Third Bank; Olive Township (MI); On-site; USD 42,000 - 65,000; Full time

Job summary

Fifth Third Bank in Auburn Hills, MI seeks an enthusiastic Personal Banker Associate II candidate. The role emphasizes consultative sales, relationship building, and promoting a full range of banking products to meet customer needs.

Selected candidates will undergo a 4–8 week onboarding with rotations in Operations and Sales & Service, culminating in a certification for the Retail Personal Banker job family. Travel within the affiliate for training is possible.

Qualifications

• College degree or work experience providing transferrable skills or combination of education and experience.
• Experience in the financial industry preferred.
• Demonstrated ability to develop comfort level with sales activities designed to acquire new consumer households and/or cross-sell to existing customers.
• Must be able to demonstrate understanding of advanced math functions that will allow for analysis of credit and financial information.
• Ability to professionally represent Fifth Third Bank in terms of appearance and verbal/written communication.
• Knowledge of Retail policies and procedures to utilize good judgment in decisions; S.A.F.E. Act registration required.

Responsibilities

• Use consultative sales process and Financial Needs Assessment to identify customer needs.
• Maintain knowledge of Retail products/services and recommend solutions using our value proposition.
• Proactively reach out to customers and set appointments for financial reviews.
• Cross-sell to existing customers and engage in outside sales activities as directed.
• Refer customers to Business Partners for holistic financial solutions.
• Meet/exceed customer experience and production goals; contribute to revenue growth.
• Guide CSRs on sales and referral processes; maintain customer confidentiality.
• Adhere to policies and participate in loan and bankcard processes as directed.

Skills

Sales skills

Customer service

Communication skills

Mathematical aptitude

Education

College degree or relevant experience

Job description

Fifth Third Bank in Auburn Hills, MI seeks an enthusiastic Personal Banker Associate II candidate. The role emphasizes consultative sales, relationship building, and promoting a full range of banking products to meet customer needs.

Selected candidates will undergo a 4–8 week onboarding with rotations in Operations and Sales & Service, culminating in a certification for the Retail Personal Banker job family. Travel within the affiliate for training is possible.