RETAIL A+ COMPUTER TECHNICIAN

Micro Center, Inc.; Village of Westbury (NY); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Flexible Schedules

Medical, Dental and Vision Benefits

Employee Discount (Friends & Family)

Tuition Reimbursement & Education Dis.

Paid Time Off

401K Plan

Job summary

Micro Center is seeking self-motivated Retail A+ Computer Technicians to diagnose hardware and software issues and guide customers through solutions. You will explain issues, recommend components, and assemble customized computer systems while maintaining accurate information and a welcoming customer experience.

This role requires CompTIA A+ or related certifications within 90 days and physical ability to lift up to 50 lbs.

Qualifications

• High School diploma or equivalent required; related computer service repair or technical customer service experience preferred.
• CompTIA A+ certification or Apple ACMT/ACiT certifications, or ability to certify within 90 days of hire.
• Excellent communication and interpersonal skills; ability to multitask and adjust priorities.
• Physical ability to lift up to 50 lbs and stand for prolonged periods.
• Shifts include hours before/after store hours, mornings, nights, weekends, and holidays.

Responsibilities

• Identify, diagnose, and document hardware or software problems on computers or related equipment.
• Provide consultative solutions and build repeat business through customer satisfaction.
• Recommend components and configurations and assemble customized computer systems.
• Communicate service events clearly via face-to-face, phone, text, and email.

Skills

Communication skills

Customer service

Multitasking

Physical stamina

Education

High School diploma or equivalent

CompTIA A+ certification

ACMT certification

ACiT certification

Job description

MICRO CENTER is the nation’s leading computer and electronic device big box retailer! Our technology superstore has an industry-leading 40,000+ selection of premier computer products and the most knowledgeable staff in the business. Passion, Energy & Commitment describe life at Micro Center. We are passionate about customer service and developing long-term customer relationships. We are looking for those that are committed to these same values.

We are currently seeking self-motivated, results oriented

RETAIL A+ COMPUTER TECHNICIANS

It is Micro Center’s core promise to take care of our associates and customers which has led to our success over the last 40+ years!

MAJOR RESPONSIBILITIES – RETAIL A+ COMPUTER TECHNICIAN:

• Identify, diagnose, and document hardware failure or software problems on a variety of computers or computer-related equipment.
• Provide technical explanations, do problem analysis, and recommend complete solutions to walk-in customers through consultative solution selling; build repeat business through customer satisfaction.
• Recommend components/configurations and assemble customized computer systems.
• Provide timely, complete, and accurate information directly to customers via face-to-face, telephone, text, and email communication regarding their service event.
• Understand and utilize technical manuals and support resources while maintaining appropriate technical certifications (CompTIA A+ required, ACMT and ACiT a plus).and keep up-to-date on retail products and current technologies.
• Maintain a cash till, handle customer transactions and maintain the department by ensuring a clean work area is maintained and inventory is accurately tracked

EDUCATION & EXPERIENCE:

• High School diploma or equivalent with one-year related computer service repair or technical customer service experience strongly preferred
• CompTIA A+ certification or Apple ACMT and ACiT certifications, or the ability to be certified within 90 days of hire.
• Excellent communication & interpersonal skills combined with ability to multi-task and adjust priorities
• Physical requirements: lift up to 50 lbs., stand for prolonged periods of time
• Shifts include hours before and after the store is open to the public and may also include mornings, nights, weekends and holidays

MICRO CENTER OFFERS EXCEPTIONAL BENEFITS:

• Flexible Schedules & Excellent Pay
• Medical, Dental and Vision Benefits Coveragefor Regular Full-Time Associates
• Employee Discount that includes a Friends & Family Discount Program
• Tuition Reimbursement & Education Discounts
• Paid Time Off for Regular Associates
• 401K Plan with Company Match

OUR GROWTH OPPORTUNITIES:

At Micro Center, we empower our employees to set their sights high and blaze their own trails. This is a place where your future success and growth are truly a result of your own efforts and achievements. Our teams are made up of motivated individuals who work hard to advance their careers. Join our team and see how hard work, loyalty, competitive spirit and unwavering commitment to the customer can take you and your career to new places.

Micro Center is an Equal Opportunity Employer.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.