Retail Parts Specialist & Customer Advocate

NAPA Auto Parts; Avon (IN); On-site; USD 26,000 - 34,000; Full time

Job summary

NAPA Auto Parts in Avon, IN is seeking a Store Pro to serve as the primary contact for customers in the retail store, delivering a high-quality experience and providing automotive parts solutions to both retail and wholesale customers.

You will use product knowledge, operate POS and inventory tools, and collaborate with teammates to drive loyalty, handle inquiries, and help ensure accurate orders and smooth store operations.

Qualifications

• High School Diploma or GED.
• Valid Driver’s License.
• Strong communication (verbal and written) and interpersonal skills.
• Customer-focused mindset with strong listening and problem-solving abilities.
• Willingness to learn automotive parts and technology systems.

Responsibilities

• Provide accurate automotive parts solutions to retail and wholesale customers.
• Deliver a consistently positive and engaging customer experience.
• Utilize product knowledge to assist customers and support team members.
• Operate POS, inventory/catalog tools, and communication devices.
• Maintain high energy and customer focus in a fast-paced retail environment.
• Support store operations including transactions, inquiries, and general workflow.
• Build relationships with customers to drive loyalty and repeat business.
• Coordinate deliveries with delivery management systems and prepare orders.
• Perform housekeeping, cleaning, and organize tasks to maintain a safe store environment.
• Assist with inventory control activities, including receiving merchandise and stocking shelves.
• Contribute to store operations and team support tasks to optimize performance.
• Support continuous improvement initiatives related to store processes and standards.

Skills

Strong communication

Customer-focused mindset

Interpersonal skills

Problem-solving abilities

Willingness to learn

Education

High School Diploma or GED

Tools

POS systems

Inventory/catalog systems

Delivery management systems

Job description

NAPA Auto Parts in Avon, IN is seeking a Store Pro to serve as the primary contact for customers in the retail store, delivering a high-quality experience and providing automotive parts solutions to both retail and wholesale customers.

You will use product knowledge, operate POS and inventory tools, and collaborate with teammates to drive loyalty, handle inquiries, and help ensure accurate orders and smooth store operations.