Retail Paint Tech Support Specialist

Sherwin-Williams; Mobile (AL); On-site; USD 19,000 - 30,000; Full time

Job summary

Sherwin-Williams in Mobile, AL is seeking a Technical Support Specialist who will work with wholesale customers to determine needs, answer questions about products, and recommend the right solutions. You will resolve customer concerns promptly and ensure high client satisfaction while keeping product features up to date and maintaining store quality.

This role requires lifting up to 70 lbs, willingness to work evenings/weekends, and ability to wear a respirator.

Qualifications

• Must be at least eighteen (18) years of age.
• Have a valid, unrestricted Driver’s License.
• Must be legally authorized to work in the United States without sponsorship for employment now or in the future.
• Must be able to lift up to 50 lbs. frequently and up to 70 lbs. on occasion.
• Must be willing to work evenings and weekends, with or without reasonable accommodation.
• Employee must wear a respirator as required.
• Internal to Sherwin-Williams: must have a “meets expectations” rating on your most recent performance appraisal.
• Internal to Sherwin-Williams: must have completed HR Cloud eLearning courses for current position.
• Preferred: High School diploma or GED.
• Preferred: 1 year experience in delivery, retail, or customer service.
• Preferred: experience selling paint/paint-related products.
• Preferred: experience operating tinting and mixing equipment.
• Ability to read/write/understand English and Spanish.
• Experience with Chemical Coatings products a plus.

Responsibilities

• Ensure customer quality and service expectations are met.
• Assist customers in preparing paint specifications to meet product applications.
• Troubleshoot online technical problems such as correcting batches and formulation of products.
• Advise customers of product line changes and improvements.
• Maintain expertise in equipment use and surface preparation.
• Shade product batches using intermix system.
• Assist customers with product inventory control/re-ordering.
• Train customers on product knowledge and application methods.
• Evaluate product complaints and decide best resolution.
• Assist sales reps by preparing samples, panels, etc.
• Coordinate technical service issues between branch, sales reps and product service room.
• Maintain customer technical service issues on file for follow-up.
• Maintain facility to Sherwin-Williams standards through proper maintenance, repair and housekeeping.
• Identify facility problems and make recommendations.
• Follow loss prevention, safety practices and report non-compliance of procedures/policies.
• Must be familiar with proper handling, storing, labeling, cleaning up spills, disposing of hazardous material/waste.

Skills

Customer service

Retail experience

Spanish language

Education

High school diploma or GED

Tools

Tinting equipment

Intermix system

Color matching equipment

Job description

Sherwin-Williams in Mobile, AL is seeking a Technical Support Specialist who will work with wholesale customers to determine needs, answer questions about products, and recommend the right solutions. You will resolve customer concerns promptly and ensure high client satisfaction while keeping product features up to date and maintaining store quality.

This role requires lifting up to 70 lbs, willingness to work evenings/weekends, and ability to wear a respirator.