Paint Store Customer Experience Specialist

Sherwin-Williams; Birmingham (MI); On-site; USD 19,000 - 25,000; Full time

Job summary

Sherwin-Williams in Birmingham, MI is seeking a Customer Service Specialist to assist wholesale and retail customers, answer product questions, and recommend solutions. You will process transactions, stock shelves, and support sales goals with friendly service.

Responsibilities include in-person and phone support, maintaining product knowledge, and ensuring high standards of presentation and accurate inventory control while upholding safety and security practices.

Qualifications

• Must be at least eighteen (18) years old.
• Must be legally authorized to work in the country of employment without sponsorship now or in the future.
• Must have a valid, unrestricted Driver’s License.
• Must be able to retrieve material from shelves and lift up to 50 lbs. frequently and up to 70 lbs. on occasion.
• Must be willing to work all scheduled hours, including evenings and weekends.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service.
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services.
• Build productive trust relationships with wholesale and retail customers.
• Process sales transactions accurately and consistently with policies and procedures.
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis.
• Maintain precise work order files and formulas.
• Pull appropriate products from the sales floor or warehouse.
• Tint and mix products to customer specifications.
• Stock shelves and set up displays.
• Clean store equipment.
• Load/unload delivery trucks.
• Assist in making deliveries as needed.
• Maintain in-stock and presentable condition in assigned areas.
• Remain knowledgeable on products offered and discuss available options.
• Comply with inventory control procedures.

Skills

Customer service

Spanish language

Retail sales

Education

High School diploma or GED

Tools

Tinting equipment

Mixing equipment

Job description

Sherwin-Williams in Birmingham, MI is seeking a Customer Service Specialist to assist wholesale and retail customers, answer product questions, and recommend solutions. You will process transactions, stock shelves, and support sales goals with friendly service.

Responsibilities include in-person and phone support, maintaining product knowledge, and ensuring high standards of presentation and accurate inventory control while upholding safety and security practices.