Retail Paint Service Specialist

Sherwin-Williams; Traverse City (MI); On-site; USD 17,000 - 25,000; Full time

Job summary

Sherwin-Williams Store #1424 in Traverse City, MI is seeking a driven Customer Service Specialist to assist customers, determine needs, and recommend products. You will help maintain store standards, process sales, and support deliveries while ensuring excellent service and meeting sales goals.

Responsibilities include assisting customers in person and by phone, tinting and mixing, stocking displays, and maintaining accurate records.

Qualifications

• Must have at least a High School diploma or GED.
• May require experience in delivery, retail, or customer service to meet store goals.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service.
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services.
• Build productive trust relationships with wholesale and retail customers.
• Process sales transactions accurately and consistently with policies and procedures.
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis.
• Maintain precise work order files and formulas.
• Pull appropriate products from the sales floor or warehouse.
• Tint and mix products, as needed, to customer specifications.
• Stock shelves and set up displays.
• Clean store equipment.
• Load/unload delivery trucks.
• Assist in making deliveries, as needed.
• Remain knowledgeable on products offered and discuss available options.
• Comply with inventory control procedures.
• Suggest ways to improve sales.

Education

High School diploma or GED

Job description

Sherwin-Williams Store #1424 in Traverse City, MI is seeking a driven Customer Service Specialist to assist customers, determine needs, and recommend products. You will help maintain store standards, process sales, and support deliveries while ensuring excellent service and meeting sales goals.

Responsibilities include assisting customers in person and by phone, tinting and mixing, stocking displays, and maintaining accurate records.