Paint Retail Specialist - Customer Care & Tinting Expert

Sherwin-Williams; Three Rivers (MI); On-site; USD 21,000 - 28,000; Full time

Job summary

Sherwin-Williams in Three Rivers, MI is seeking a Customer Service Specialist to support both wholesale and retail customers, determine needs, and recommend solutions while upholding product quality and store standards.

You will handle in-person and phone inquiries, process transactions, and work toward monthly, quarterly, and yearly sales goals, with a focus on delivering outstanding service and accurate merchandising.

Qualifications

• Must be 18 years or older.
• Authorized to work in the United States without sponsorship.
• Valid, unrestricted Driver’s License.
• Able to lift up to 50 lbs frequently and 70 lbs on occasion.
• Willing to work evenings and weekends.
• Sherwin-Williams internal rating must meet expectations.
• Completion of HR Cloud eLearning courses required.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service.
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services.
• Build productive trust relationships with wholesale and retail customers.
• Process sales transactions accurately and consistently with policies and procedures.
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis.
• Maintain precise work order files and formulas.
• Tint and mix products, as needed, to customer specifications.
• Stock shelves and set up displays.
• Load/unload delivery trucks.
• Assist in making deliveries, as needed.
• Remain knowledgeable on products offered and discuss available options.

Skills

Customer service

Retail sales

Communication

Spanish language

Education

High School diploma or GED

Job description

Sherwin-Williams in Three Rivers, MI is seeking a Customer Service Specialist to support both wholesale and retail customers, determine needs, and recommend solutions while upholding product quality and store standards.

You will handle in-person and phone inquiries, process transactions, and work toward monthly, quarterly, and yearly sales goals, with a focus on delivering outstanding service and accurate merchandising.