Paint & Customer Experience Specialist

Sherwin--william; Traverse City (MI); On-site; USD 26,000 - 34,000; Full time

Job summary

Sherwin-Williams Store #1424 in Traverse City, MI, is hiring a Customer Service Specialist at 3955 Rennie School Road. You will help customers select the right products, answer questions, and process sales while upholding store standards.

The role requires excellent communication, the ability to lift up to 50 lbs (70 lbs occasionally), and flexibility to work evenings and weekends. Prior retail or paint knowledge is a plus.

Qualifications

• Must be at least eighteen (18) years of age.
• Must be legally authorized to work in the United States without needing sponsorship for employment now or in the future.
• Must have a valid, unrestricted Driver’s License.
• Must be able to retrieve material from shelves and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion.
• Must be willing to work all scheduled hours, including evenings and weekends.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service.
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services.
• Build productive trust relationships with wholesale and retail customers.
• Process sales transactions accurately and consistently with policies and procedures.
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis.
• Maintain precise work order files and formulas.
• Pull appropriate products from the sales floor or warehouse.
• Tint and mix products, as needed, to customer specifications.
• Stock shelves and set up displays.
• Clean store equipment.
• Assist in making deliveries, as needed.
• Maintain in-stock and presentable condition assigned areas.
• Remain knowledgeable on products offered and discuss available options.
• Comply with inventory control procedures.
• Suggest ways to improve sales.

Skills

Customer service

Retail sales

Teamwork

Education

High School diploma or GED

Job description

Sherwin-Williams Store #1424 in Traverse City, MI, is hiring a Customer Service Specialist at 3955 Rennie School Road. You will help customers select the right products, answer questions, and process sales while upholding store standards.

The role requires excellent communication, the ability to lift up to 50 lbs (70 lbs occasionally), and flexibility to work evenings and weekends. Prior retail or paint knowledge is a plus.