Paint & Customer Solutions Specialist

The Sherwin-Williams Company; Birmingham (MI); On-site; USD 21,000 - 28,000; Full time

Job summary

The Sherwin-Williams Company in Birmingham, MI is hiring a Customer Service Specialist to assist customers in-store and over the phone, determine needs, and present appropriate products and services. You will help maintain displays, tint and mix products, and ensure accurate sales and inventory processes.

Ideal candidates bring strong customer service skills, a willingness to work evenings and weekends, and experience in retail or paint-related sales.

Qualifications

• Must be at least 18 years old.
• Authorized to work in the United States without sponsorship now or in the future.
• Must have a valid, unrestricted Driver's License.
• Able to lift up to 50 lbs frequently and up to 70 lbs occasionally.
• Willing to work evenings and weekends as required.
• Sherwin-Williams internal: at least a 3 (meets expectations) rating in latest appraisal.
• Completed HR Cloud eLearning courses required for current position.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service.
• Assist customers in person and over the phone by determining needs and presenting products and services.
• Build trust with wholesale and retail customers.
• Process sales transactions accurately and in line with policy.
• Follow and achieve sales goals monthly, quarterly, and yearly.
• Maintain accurate work order files and formulas.
• Pull products from floor or warehouse as needed.
• Tint and mix products to customer specifications.
• Stock shelves and set up displays.
• Load/unload delivery trucks and assist deliveries.
• Maintain in-stock and presentable condition in assigned areas.
• Remain knowledgeable on products and discuss options with customers.
• Comply with inventory control procedures.
• Suggest ways to improve sales.

Skills

Customer service

Sales

Cash handling

Inventory management

Education

High school diploma

Tools

Tinting equipment

Job description

The Sherwin-Williams Company in Birmingham, MI is hiring a Customer Service Specialist to assist customers in-store and over the phone, determine needs, and present appropriate products and services. You will help maintain displays, tint and mix products, and ensure accurate sales and inventory processes.

Ideal candidates bring strong customer service skills, a willingness to work evenings and weekends, and experience in retail or paint-related sales.