Retail Paint & Customer Experience Specialist

Sherwin-Williams; Amherst (OH); On-site; USD 18,000 - 26,000; Full time

Job summary

Sherwin-Williams in Lorain, OH is seeking a Customer Service Specialist to assist wholesale and retail customers, assess needs, answer questions about products, and recommend solutions. You will strive for outstanding service while supporting store sales goals and maintaining product quality and displays.

This full-time role at Store #701500 requires lifting up to 70 lbs, occasionally; delivering as needed; and willingness to work evenings and weekends.

Qualifications

• Minimum age 18 or older.
• Must be legally authorized to work in the United States.
• Valid, unrestricted Driver's License.
• Ability to lift up to 50 lbs, up to 70 lbs occasionally.
• Must be willing to work evenings and weekends.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service.
• Assist customers in person and over the phone by determining needs and presenting products.
• Build productive trust relationships with wholesale and retail customers.
• Process sales transactions accurately and consistently with policies.
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis.
• Maintain precise work order files and formulas.
• Pull appropriate products from the floor or warehouse and tint/mix as needed.
• Stock shelves and set up displays; keep store equipment clean.
• Load/unload delivery trucks and assist with deliveries when needed.
• Maintain in-stock and presentable condition in assigned areas.
• Remain knowledgeable on products offered and discuss options.

Skills

Customer service

Sales ability

Communication

Teamwork

Bilingual (Spanish)

Education

High School diploma or GED

Tools

Tinting equipment

Mixing equipment

Cash handling

Job description

Sherwin-Williams in Lorain, OH is seeking a Customer Service Specialist to assist wholesale and retail customers, assess needs, answer questions about products, and recommend solutions. You will strive for outstanding service while supporting store sales goals and maintaining product quality and displays.

This full-time role at Store #701500 requires lifting up to 70 lbs, occasionally; delivering as needed; and willingness to work evenings and weekends.