Retail Outlet Leader: Drive Sales & Team Performance

Ohio Valley Goodwill Industries Rehabilitation Center, Inc.; Cincinnati (OH); On-site; USD 50,000 - 55,000; Full time

Job summary

Ohio Valley Goodwill Industries Outlet Store in Cincinnati, OH is seeking an Outlet Store General Manager to lead daily operations, drive sales and production, and develop a high-performing team. You will ensure customer and donor experiences meet brand standards and oversee budgets, staffing, and merchandising.

The role requires at least 3 years of retail management, strong leadership, and flexibility to work openings, closings, weekends, and holidays.

Qualifications

• High school diploma or equivalent required; some college preferred.
• Minimum of three (3) years of retail management experience preferred.
• Demonstrated ability to lead teams, manage operations, and drive results.
• Strong customer service, communication, and leadership skills.
• Working knowledge of scheduling, payroll, and retail systems.
• Ability to work a flexible schedule including openings, closings, weekends, and holidays.

Responsibilities

• Lead daily store operations, including opening and closing procedures.
• Execute sales, production, and operational plans to achieve store-level performance targets.
• Monitor KPIs (sales, production, labor, shrink, customer experience) and adjust execution.
• Ensure accurate cash handling, banking, and operational controls.
• Oversee production flow from intake to sales floor readiness.
• Ensure quality standards, pricing accuracy, and timely rotation of merchandise.
• Execute visual merchandising standards and promotions.
• Partner with leadership to identify merchandise for the e-commerce platform.
• Directly supervise Outlet Assistant Store Managers, Outlet Team Leaders, and hourly staff.
• Recruit, hire, train, coach, and retain a high-performing store team.
• Set clear expectations, provide feedback, and manage performance and corrective action.
• Build internal talent pipelines and support leadership development.
• Create and manage store schedules to align staffing with demand.
• Manage labor within budgeted payroll targets.
• Ensure accurate timekeeping and payroll submission.
• Model and enforce exceptional customer service standards.
• Resolve escalated customer concerns professionally and promptly.
• Ensure store appearance, cleanliness, and brand reflection.
• Maintain a safe, secure, and compliant store environment.
• Enforce loss prevention, safety, and policies; complete reports on time.
• Communicate effectively with district leadership and support teams.
• Support Goodwill’s mission by partnering with Employment and Training programs.
• Act as a positive representative of Goodwill in the community.
• Supervise Outlet staff including managers and team leads.

Skills

Retail management

Leadership

Customer service

Communication

Scheduling

Payroll

Retail systems

Education

High school diploma or equivalent

Some college preferred

Job description

Ohio Valley Goodwill Industries Outlet Store in Cincinnati, OH is seeking an Outlet Store General Manager to lead daily operations, drive sales and production, and develop a high-performing team. You will ensure customer and donor experiences meet brand standards and oversee budgets, staffing, and merchandising.

The role requires at least 3 years of retail management, strong leadership, and flexibility to work openings, closings, weekends, and holidays.