Retail Store Leader: Ops, Profit & People

Cincinnatigoodwill; Cincinnati (OH); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

Life Insurance, Disability

Paid Vacation and Sick

Paid Holidays

403(b) with company match

Employee Assistance Program

Job summary

Ohio Valley Goodwill Industries is seeking a Retail General Manager to oversee daily retail store operations in Cincinnati, including production, merchandising, inventory, budgeting and reporting. The GM will lead a team, set performance expectations, and drive customer service excellence.

The role requires 5+ years in retail or related fields, experience with P&L, scheduling, and strong communication. A flexible schedule and potential multi-location work are included in this position.

Qualifications

• High school diploma or equivalent; some college preferred.
• Two to three years of previous retail progressive management experience supervising several departments and/or staff of 15 or more employees.
• Minimum of five (5) years’ experience in retail or equivalent industry.
• Experience selecting, assessing, coaching, and developing associates, preferably in a retail environment.
• Full Profit + Loss ownership.
• Proficiency in setting and managing schedules for store staff.
• Ability to communicate effectively in English, both orally and in writing.
• Math and computer skills required.
• Broad knowledge of the thrift and resale industry and ability to react to competitively.
• Highly developed sense of customer service and interpersonal skills including high integrity, respect for all individuals, strong critical and analytical thinking skills, and appreciation of diversity.
• Ability to perform the same functions that direct reports perform.
• Ability to complete necessary paperwork and reports in a timely and efficient manner.
• Ability to exercise good judgment in handling day-to day situations.
• Ability to work a flexible schedule to include opening and closing shifts and extended hours during peak business.
• May be required to work at other locations.

Responsibilities

• Oversee overall operation of the retail store, including opening and closing procedures.
• Oversee all production levels, and quality of merchandise to the sales floor to optimize revenue generation.
• Manage inventory levels of all merchandise lines.
• Monitor and ensure a smooth and effective flow of donations adhering to all standards, security, safety, and state laws.
• Maintain staffing levels while attaining budgeted payroll, including hiring, training and managing store employees.
• Oversee volunteers and/or temporary labor when needed.
• Submit all required reports on time, including surveys, production and sales reports.
• Review and analyze profit and loss statements and adjust store operations accordingly.
• Ensure daily banking requirements are met.
• Set and manage schedules for store staff to meet store needs.
• Manage time and attendance through company timekeeping program and payroll deadlines.
• Maintain effective communication with all divisions and other stores.
• Create an atmosphere of ongoing exceptional customer service for internal and external customers.

Skills

Leadership

Staff management

Scheduling

Customer service

English communication

Budgeting

P&L ownership

Education

High school diploma or equivalent

Some college preferred

Job description

Ohio Valley Goodwill Industries is seeking a Retail General Manager to oversee daily retail store operations in Cincinnati, including production, merchandising, inventory, budgeting and reporting. The GM will lead a team, set performance expectations, and drive customer service excellence.

The role requires 5+ years in retail or related fields, experience with P&L, scheduling, and strong communication. A flexible schedule and potential multi-location work are included in this position.