Outlet Team Leader - Lead, Coach & Drive Merchandising

Cincinnati Goodwill; Cincinnati, Northern (OH, KY); Hybrid; USD 17,000 - 23,000; Full time

Job summary

Ohio Valley Goodwill Industries seeks an Outlet Team Leader to support store operations and leadership for the Goodwill Outlet. You will assist management, coach staff, and ensure accurate pricing, inventory, and customer service in a fast-paced retail environment.

The role emphasizes adherence to policy, positive customer interactions, and the ability to manage merchandise presentation and daily workflows to drive sales.

Qualifications

• Supervisory experience preferred (at least 1 year).
• Ability to communicate in English with customers and associates.
• Familiar with store operations and cash handling.

Responsibilities

• Assist Outlet General Manager and Outlet Assistant Manager with the overall operation of the Outlet store.
• Ensure compliance with policies, including reporting theft or misuse of company property or other illegal activities.
• Resolve customer complaints in a fair and impartial manner, referring unsettled disputes to the store manager.
• Provide coaching, correctional direction, supervise, and train outlet associates on job responsibilities.
• Make recommendations to Manager or Assistant Manager related to disciplinary or corrective action.
• Monitor sales transactions and ensure proper sales procedures are followed by sales associates.
• Handle escalated or complex sales or customer related issues.
• Inspect and validate accurate pricing and quality of production.
• Ensure production team is working at a pace to meet production goals.
• Merchandise store displays and create visually appealing product presentations that drive sales.
• Contribute ideas for themed displays, promotions, and special events to attract customers and increase store traffic.
• Participate in store walkthroughs and assessments to identify merchandising opportunities and areas for improvement.
• Support day-to-day store operations, including inventory counts, pricing, and customer service as needed.

Skills

Customer service

Record keeping

Cash handling

Merchandising

Inventory control

Team supervision

English communication

Job description

Ohio Valley Goodwill Industries seeks an Outlet Team Leader to support store operations and leadership for the Goodwill Outlet. You will assist management, coach staff, and ensure accurate pricing, inventory, and customer service in a fast-paced retail environment.

The role emphasizes adherence to policy, positive customer interactions, and the ability to manage merchandise presentation and daily workflows to drive sales.