Retail Ops Supervisor — Lead, Coach & Stock (Flexible)

Victoria’s Secret & Co.; New York (NY); On-site; USD 34,000 - 41,000; Full time

Job summary

Victoria’s Secret & Co Operations Supervisor is a values-based leader supporting store readiness and daily operational execution. Reports to Store Manager or Assistant Store Manager, with responsibilities spanning shipment, replenishment, and inventory control.

The role emphasizes leadership, coaching of associates, and maintaining standards across the store. Candidates should be prepared for a fast-paced environment and a flexible schedule, including nights and weekends.

Qualifications

• Passion for Victoria's Secret Brand and the ability to drive customer satisfaction and loyalty.
• Strong attention to detail and execution.
• Ability to work in a fast-paced environment.
• Ability to coach in real time.
• 1-2 years retail experience preferred.
• Ability to work nights, weekends, and a flexible schedule.
• Lifting up to 40 pounds and prolonged standing.
• Ability to use technology (headsets, mobile devices, computers).

Responsibilities

• Executes shipment, replenishment, and stock organization
• Maintains back-of-house standards and inventory accuracy
• Supports cleanliness, safety, and compliance
• Identifies and escalates operational issues
• Scope and level of responsibility may vary based on store size and business complexity. In some locations, this role may take on broader responsibility for leading the business

Skills

Retail experience

Customer focus

Team leadership

Coaching

Flexible schedule

Job description

Victoria’s Secret & Co Operations Supervisor is a values-based leader supporting store readiness and daily operational execution. Reports to Store Manager or Assistant Store Manager, with responsibilities spanning shipment, replenishment, and inventory control.

The role emphasizes leadership, coaching of associates, and maintaining standards across the store. Candidates should be prepared for a fast-paced environment and a flexible schedule, including nights and weekends.