Retail Ops Manager: Customer Experience Leader

The Paper Store; Oak Brook (IL); On-site; USD 30,000 - 37,000; Full time

Job summary

The Paper Store in Oak Brook, IL is seeking a Department Manager to lead a team and deliver exceptional guest service. You will train staff, manage payroll within budget, and uphold visual and operational standards to create an engaging shopping experience.

You will champion TPS service values, coordinate with store leaders, and ensure promotions are executed accurately while maintaining a positive, efficient work environment.

Qualifications

• Previous experience in specialty retail is preferred.
• Ability to multi-task while attending to customers.
• Flexible schedule including nights, weekends, and holidays.
• Ability to lift up to 50 lbs. as needed.

Responsibilities

• Model the GUEST service approach and greet customers warmly.
• Build and motivate a high-performing team to achieve sales goals.
• Manage payroll within budget and train staff across store functions.
• Maintain visual presentation standards and store operations.

Skills

Customer service

Leadership

Multi-tasking

Team player

Attention to detail

Tools

POS Systems

Microsoft Office

Job description

The Paper Store in Oak Brook, IL is seeking a Department Manager to lead a team and deliver exceptional guest service. You will train staff, manage payroll within budget, and uphold visual and operational standards to create an engaging shopping experience.

You will champion TPS service values, coordinate with store leaders, and ensure promotions are executed accurately while maintaining a positive, efficient work environment.