Retail Store Operations Leader

The Paper Store; Town of Amherst (NY); On-site; USD 26,000 - 37,000; Full time

Job summary

The Paper Store in Amherst, NY is seeking a Department Manager to lead daily store operations and deliver outstanding customer service. You will manage payroll within budget, train staff, and uphold visual standards while driving sales and ensuring a high‑performing team environment.

Candidates should have experience in specialty retail, strong leadership, and a commitment to TPS values. Expect a full‑time schedule including nights, weekends, and holidays at our Amherst location.

Qualifications

• Previous experience in specialty retail is preferred.
• Demonstrate an ability to multi task while being attentive to customers.
• Ability to adapt to and lead change.
• Proficient in using Microsoft Office and POS Systems.
• Ability to work a flexible schedule to include nights, weekends, and holidays.
• Ability to work well, and be a leader, in a team environment.
• Possess the resourcefulness and initiative to problem solve, operate strategically, and act as a team builder.

Responsibilities

• Act as a TPS Champion by modeling the G.U.E.S.T. service approach, and consistently delivering World Class Service
• Greet and welcome every customer warmly and with enthusiasm
• Understand customer needs by asking open-ended questions
• Explain product features and benefits in relation to the customers’ needs by providing in-depth product knowledge
• Suggest additional items to build onto sales by utilizing effective selling techniques
• Thank the customer sincerely and invite them to return and shop with us again
• Be a TPS Brand Ambassador
• Build customer loyalty by being friendly, attentive and respectful of customers
• Lead and motivate the team daily by delivering positive feedback and utilizing TPS recognition programs
• Contribute to a positive work environment by modeling ethical behavior, fostering open communication, and maintaining confidential information as required

Skills

Customer service

Team leadership

Multi-tasking

Communication

Tools

POS systems

Microsoft Office

Job description

The Paper Store in Amherst, NY is seeking a Department Manager to lead daily store operations and deliver outstanding customer service. You will manage payroll within budget, train staff, and uphold visual standards while driving sales and ensuring a high‑performing team environment.

Candidates should have experience in specialty retail, strong leadership, and a commitment to TPS values. Expect a full‑time schedule including nights, weekends, and holidays at our Amherst location.