Retail Ops Leader — Pet Care & Merchandising

PetSmart, Inc.; Michigan City (IN); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Paid Weekly

Health & Wellness Benefits

401k Plan with company match

Paid Time off

Associate discounts

Tuition Assistance

Career pathing

Development opportunities

Job summary

PetSmart’s Retail Operations Lead oversees merchandising, inventory, and pet care operations in store settings, opening/closing, and supervising associates to deliver an exceptional customer experience. The role emphasizes operational excellence, adherence to policies, and a safe, organized environment while driving sales growth and store performance.

Candidates should have 2+ years of supervisory retail experience, be available full-time including evenings/weekends/holidays, and demonstrate

Qualifications

• 2+ years of retail supervisory experience.
• Full-time availability; evenings, weekends, holidays.
• Proficiency in computer applications.
• Strong written and verbal communication.
• Ability to remain composed under pressure.
• Strong organizational skills and attention to detail.

Responsibilities

• Lead and guide sales associates in merchandise handling and product knowledge.
• Oversee daily store operations and ensure adherence to Policies and Procedures.
• Manage opening/closing procedures and cash handling.
• Monitor inventory levels, audits, and stock replenishment decisions.
• Provide feedback on associate performance and development.
• Ensure a safe, clean, and welcoming store environment.

Skills

Retail supervision

Communication

Computer proficiency

Organization

Stress management

Job description

PetSmart’s Retail Operations Lead oversees merchandising, inventory, and pet care operations in store settings, opening/closing, and supervising associates to deliver an exceptional customer experience. The role emphasizes operational excellence, adherence to policies, and a safe, organized environment while driving sales growth and store performance.

Candidates should have 2+ years of supervisory retail experience, be available full-time including evenings/weekends/holidays, and demonstrate