Retail Operations Leader: Merch, Inventory & Team Growth

PetSmart, Inc.; Douglasville (GA); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Paid weekly

Health & Wellness Benefits

401k Plan with company match

Paid Time off for full-time associates

Associate discounts

Tuition Assistance

Career pathing

Development opportunities

Job summary

PetSmart, Inc. is seeking a Retail Operations Lead to drive store excellence across merchandising, inventory management, and pet care operations. You will open/close shifts, oversee associates, and ensure a safe, welcoming environment for customers and their pets.

The role requires proven retail supervisory experience, strong communication, and the ability to lead by example in a fast-paced team. Full-time schedule, competitive benefits, and growth opportunities await.

Qualifications

• 2+ years of retail supervisory experience.
• Full-time availability; evenings, weekends, and holidays as needed.
• Proficiency in computer applications.
• Strong written and verbal communication.
• Ability to react under pressure and maintain composure.
• Strong organizational skills and attention to detail.

Responsibilities

• Lead and guide sales associates in merchandise handling and presentation.
• Delegate daily tasks and oversee leaders on duty.
• Manage inventory levels, audits, and sales trend analysis for replenishment and markdowns.
• Operate point-of-sale (POS) systems and handle cash transactions; ensure accuracy and policy compliance.

Skills

Retail supervision

Communication

Problem solving

Job description

PetSmart, Inc. is seeking a Retail Operations Lead to drive store excellence across merchandising, inventory management, and pet care operations. You will open/close shifts, oversee associates, and ensure a safe, welcoming environment for customers and their pets.

The role requires proven retail supervisory experience, strong communication, and the ability to lead by example in a fast-paced team. Full-time schedule, competitive benefits, and growth opportunities await.