Retail Ops Leader: Drive Results & People Success

Goodwill of Central and Coastal Virginia in; Virginia Beach (VA); On-site; USD 55,000 - 75,000; Full time

Job summary

Goodwill of Central and Coastal Virginia is seeking a Retail Operations Manager (Finance) to profitably run a Goodwill Retail store, donation site and in-store production facility, maintaining high standards and motivating staff to hit goals.

The role emphasizes leadership, onboarding, team meetings, performance reporting, and adherence to safety and privacy policies, with a background check and required qualifications.

Qualifications

• High School Diploma or GED required; Bachelor's preferred.
• Minimum 3 years' experience in a related field.
• Must pass criminal background check.

Responsibilities

• Acts as a role model in manner and appearance to promote a positive work environment.
• Meets store goals, identifies work to be done, prioritizes and delegates to drive results. Utilizes the MATRIX as a tool to drive store performance.
• Promotes Goodwill's high standard of exceptional customer service both internally and externally.
• Embraces and executes key on boarding principles to prepare and nurture new and transferred associates.
• Conducts weekly management team meetings, monthly staff meetings, check ins.
• Manages change through communication and positive support of all company initiatives.
• Recognizes and rewards behaviors that reinforce both progress and success utilizing the recognition programs.
• Identifies, develops and retains high potential associates, nurtures for next level.
• Ensures an effective learning environment by using all tools available i.e.: RAM and Lead Readiness, Individual Development Plans, Performance Improvement Plans, DGR Management Classes.
• Schedules and staffs the store for maximum efficiency and exceptional customer experience.
• Maximizes the value of donated goods by ensuring timely processing, monitor inventory levels.
• Adheres to Goodwill operating standards, including a high standard in visual presentation and cleanliness.
• Solicits customer and associate feedback, act on it.
• Utilizes management information tools i.e.: Daily Sales, Production Report, Sales by Commodity, Monthly Variance and Expense Reports to identify trends.
• Responds to all customer inquiries in a timely manner.

Skills

Communication

Customer Focus

Team Leadership

Problem Solving

Adaptability

Education

High School Diploma or GED

Bachelor's Degree in Business Management or related field

Job description

Goodwill of Central and Coastal Virginia is seeking a Retail Operations Manager (Finance) to profitably run a Goodwill Retail store, donation site and in-store production facility, maintaining high standards and motivating staff to hit goals.

The role emphasizes leadership, onboarding, team meetings, performance reporting, and adherence to safety and privacy policies, with a background check and required qualifications.