Retail Assistant Manager - People, Service & Store Ops

Goodwill of Central and Coastal Virginia; Richmond (VA); On-site; USD 42,000 - 54,000; Full time

Job summary

Goodwill of Central and Coastal Virginia is seeking an Assistant Manager to contribute to mission via active leadership at a retail location. You will assist in maximizing financial results, store appearance, customer experience, and associate satisfaction, serving as a positive role model to staff and customers.

Responsibilities include delegating tasks, leading onboarding and meetings, driving donor processing efficiency, and upholding Goodwill standards in pricing, safety, and security.

Qualifications

• High School Diploma or GED preferred.
• 2 Years' experience in a leadership role required.
• Background check required for employment.

Responsibilities

• Identify work to be done, prioritize and delegate; develop associates to drive store financial goals.
• Promote and model excellent customer service standards to customers and staff.
• Assist store management with onboarding, monthly meetings, check-ins and appraisals.
• Solicit customer and associate feedback and act on it.
• Recognize and reward behaviors that drive progress and success.
• Maximize value of donated goods; ensure donations are received and processed quickly and efficiently.
• Adhere to operational standards for pricing, rotation, scheduling and returns.
• Maintain dress code, visual presentation, and housekeeping standards.
• Submit closing reports, accident reports, risk training reports, and Kronos documentation on time.
• Ensure security of all company assets.
• Use daily sales, production and variance reports to identify trends and store activity.
• Communicate promptly with supervisor and management about operational issues.

Skills

Leadership experience

Customer service

Communication

Team building

Education

High School Diploma or GED preferred

2 Years' leadership experience

Job description

Goodwill of Central and Coastal Virginia is seeking an Assistant Manager to contribute to mission via active leadership at a retail location. You will assist in maximizing financial results, store appearance, customer experience, and associate satisfaction, serving as a positive role model to staff and customers.

Responsibilities include delegating tasks, leading onboarding and meetings, driving donor processing efficiency, and upholding Goodwill standards in pricing, safety, and security.