Retail Ops Lead — Team Leader for Growth & Pet Care

PetSmart, Inc.; Fountain Valley (CA); On-site; USD 22,000 - 33,000; Full time

Benefits offered by this job

Paid Weekly

Health & Wellness Benefits

401k Plan with company match

Paid Time off for full-time associates

Associate discounts

Tuition Assistance

Career pathing

Development opportunities

Job summary

PetSmart, Inc. is seeking a Retail Operations Lead to drive store excellence, merchandising, and inventory control. You will oversee associates, ensure a safe and organized environment, and contribute to a superior pet-parent experience.

The role emphasizes leadership of the customer-facing floor, adherence to policies, and collaboration with store leadership to achieve sales and service goals.

Qualifications

• 2+ years of retail supervisory experience in a customer-focused environment.
• Full-time availability; ability to work evenings, weekends, and holidays as needed.
• Proficiency in computer applications (POS, inventory systems).
• Strong written and verbal communication skills.
• Ability to react under pressure and stay composed.
• Strong organizational skills and attention to detail for store presentation.

Responsibilities

• Lead and develop associates; provide training on product knowledge and merchandising standards.
• Support associate experience, onboarding, mentoring, and performance feedback.
• Oversee opening/closing procedures and daily store tasks.
• Execute merchandise strategies, manage inventory, and conduct cycle counts.
• Operate POS systems, handle cash, and ensure policy compliance.

Skills

Retail supervision

Full-time availability

Computer proficiency

Communication skills

Work under pressure

Organizational skills

Job description

PetSmart, Inc. is seeking a Retail Operations Lead to drive store excellence, merchandising, and inventory control. You will oversee associates, ensure a safe and organized environment, and contribute to a superior pet-parent experience.

The role emphasizes leadership of the customer-facing floor, adherence to policies, and collaboration with store leadership to achieve sales and service goals.