Retail Ops Lead: Team Growth & Customer Experience

Bob's Discount Furniture; White Marsh (MD); On-site; USD 65,000 - 69,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Paid time off (vacation, personal days

401(k) Profit Sharing Plan with a gen.

Pet Insurance

Tuition reimbursement

Employee Discount on Day 1

Bob’s Helping Hand

Bail Out financial assistance

Job summary

Bob’s Discount Furniture seeks a Retail Assistant Manager to lead the sales floor and oversee back-end operations, logistics, and team development in a fast-paced showroom. This is a full-time, on-site role with weekend, evening, and holiday availability required.

You will drive store performance, implement The Bob’s Way, and coach a diverse team to deliver exceptional customer experiences while maintaining safety and compliance.

Qualifications

• 2–5 years of retail, warehouse, or operations management experience.
• Proven success in team leadership and operational oversight.
• Must be at least 18 years old to be considered for employment with Bob’s

Responsibilities

• Lead on sales floor with strategic oversight of back-end operations.
• Drive operational goals and ensure excellent customer experiences.
• Develop and coach store team to achieve targets.

Skills

Leadership and team development

Operational planning and execution

Logistics and inventory control

Customer experience enhancement

Performance management and coaching

Conflict resolution and decision‑makin

Cross-functional communication

Time management and prioritization

Education

Bachelor’s degree or equivalent work experience

Job description

Bob’s Discount Furniture seeks a Retail Assistant Manager to lead the sales floor and oversee back-end operations, logistics, and team development in a fast-paced showroom. This is a full-time, on-site role with weekend, evening, and holiday availability required.

You will drive store performance, implement The Bob’s Way, and coach a diverse team to deliver exceptional customer experiences while maintaining safety and compliance.