Retail Store Ops Lead – Customer Experience

Bob's Discount Furniture; Maple Grove (MN); On-site; USD 55,000 - 69,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Paid Time Off

401(k)

Profit Sharing

Pet Insurance

Tuition Reimbursement

Employee Discount

Career Progression

Job summary

Bob’s Discount Furniture is seeking a Retail Assistant Manager to balance leadership on the sales floor with strategic oversight of back-end operations, logistics, and team development. This full-time, on-site role in a fast-paced showroom requires weekend, evening, and holiday availability and a focus on delivering exceptional customer experiences and executing The Bob’s Way.

You will support store performance, drive operational goals, coach staff, and ensure safety and compliance across

Qualifications

• 2–5 years of retail, warehouse or operations management experience.
• Proven success in team leadership and operational oversight.
• Must be at least 18 years old to be considered for employment.

Responsibilities

• Lead sales floor and back-end operations, ensuring smooth store performance.
• Drive operational goals, logistics, and inventory control.
• Coach and develop staff while upholding safety and compliance standards.

Skills

Leadership & team development

Operational planning

Logistics & inventory control

Customer experience

Performance coaching

Conflict resolution

Cross-functional communication

Time management

Education

Bachelor’s degree or equivalent work experience

Job description

Bob’s Discount Furniture is seeking a Retail Assistant Manager to balance leadership on the sales floor with strategic oversight of back-end operations, logistics, and team development. This full-time, on-site role in a fast-paced showroom requires weekend, evening, and holiday availability and a focus on delivering exceptional customer experiences and executing The Bob’s Way.

You will support store performance, drive operational goals, coach staff, and ensure safety and compliance across