Retail Operations Lead — Customer Experience

Bob's Discount Furniture; Burlington (MA); On-site; USD 63,000 - 65,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

Paid time off including vacation, days

401(k) Profit Sharing Plan

Tuition reimbursement

Employee discount

Life Insurance options

Job summary

Bob's Discount Furniture is seeking a Retail Assistant Manager to balance leadership on the sales floor with oversight of back-end operations, logistics, and team development. You’ll support store performance, drive operational goals, and help execute The Bob’s Way.

This is a full-time, on-site role requiring weekend/evening/holiday availability. The position comes with comprehensive benefits and a culture focused on growth, inclusion, and customer-first experiences across a fast-paced showroom

Qualifications

• 2–5 years of retail, warehouse, or operations management experience.
• Proven success in team leadership and operational oversight.
• Must be at least 18 years old to be considered for employment.

Responsibilities

• Lead on the sales floor with strategic oversight of back-end operations, logistics, and team development.
• Support store performance and drive operational goals.
• Ensure safety and compliance in all store activities.

Skills

Leadership

Operational planning

Logistics

Customer experience

Performance management

Conflict resolution

Cross-functional communication

Time management

Education

Bachelor’s degree or equivalent

Job description

Bob's Discount Furniture is seeking a Retail Assistant Manager to balance leadership on the sales floor with oversight of back-end operations, logistics, and team development. You’ll support store performance, drive operational goals, and help execute The Bob’s Way.

This is a full-time, on-site role requiring weekend/evening/holiday availability. The position comes with comprehensive benefits and a culture focused on growth, inclusion, and customer-first experiences across a fast-paced showroom