Retail Operations Lead: Customer Experience & Team Growth

Bob's Discount Furniture; Wilkes-Barre (Luzerne County); On-site; USD 52,000 - 72,000; Full time

Benefits offered by this job

Medical Insurance

Paid Time Off

Employee Discount

Tuition Reimbursement

Job summary

Bob’s Discount Furniture is hiring a Retail Assistant Manager to balance leadership on the sales floor with strategic oversight of back-end operations, logistics, and team development. You’ll support store performance, drive operational goals, and help execute The Bob’s Way in a full-time, on-site role requiring weekend/evening/holiday availability.

The role emphasizes customer experience, cross-functional collaboration, and continuous development of the team within a fast-paced showroom

Qualifications

• 2–5 years of retail, warehouse, or operations management experience.
• Proven success in team leadership and operational oversight.
• Must be at least 18 years old to be considered for employment with Bob’s

Responsibilities

• Lead on the sales floor and in back-end operations, logistics, and team development.
• Drive store performance and operational goals.
• Execute The Bob’s Way while delivering exceptional customer experiences.

Skills

Leadership development

Operational planning

Logistics management

Customer experience

Performance coaching

Conflict resolution

Cross-functional communication

Time management

Education

Bachelor’s degree or equivalent

Job description

Bob’s Discount Furniture is hiring a Retail Assistant Manager to balance leadership on the sales floor with strategic oversight of back-end operations, logistics, and team development. You’ll support store performance, drive operational goals, and help execute The Bob’s Way in a full-time, on-site role requiring weekend/evening/holiday availability.

The role emphasizes customer experience, cross-functional collaboration, and continuous development of the team within a fast-paced showroom