Retail Ops Lead: Assistant General Manager

Renew Cannabis Co.; Newnan (GA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

401(k) plan

Monthly bonuses

Comprehensive benefits package

Job summary

Trulieve is seeking an Assistant General Manager to support the General Manager in running daily store operations, inventory control, and delivering excellent customer experiences. You will help lead a team, supervise service standards, and ensure adherence to state regulations while maintaining brand integrity.

The role requires strong leadership, cash handling experience, and the ability to coach a 40+ member team.

Qualifications

• Two years of related experience and/or training.
• Prior management experience in retail and/or customer service is a plus.
• Must possess the ability to train, develop and evaluate a team of 40+ employees.
• Strong interpersonal skills and professionalism to communicate with all levels of management and staff.
• Able to communicate in conversational English with customers and team, operate devices, and follow safety procedures.
• Proven ability to analyze data and draw conclusions to inform policies and procedures.
• Ability to interact with customers and team members respectfully and politely.

Responsibilities

• Partner with the General Manager to plan and implement strategies to drive service standards and positive sales results.
• Maintain brand standards in visual merchandising.
• Ensure consistent regulatory compliance with all state specific regulations.
• Review, communicate and ensure compliance with all company SOPs and inform staff of changes.
• Provide coaching, training, and development to a 40+ person team.
• Monitor and maintain store inventory.
• Handle patient issues and escalations when on duty.
• Maintain professional relationships with business partners.
• Assist the General Manager in managing the labor budget.
• Maintain confidentiality and compliance.
• Perform other tasks assigned by management.

Skills

Management experience

Cash handling

Team leadership

Customer service

English proficiency

Data analysis

Communication

Confidentiality

Job description

Trulieve is seeking an Assistant General Manager to support the General Manager in running daily store operations, inventory control, and delivering excellent customer experiences. You will help lead a team, supervise service standards, and ensure adherence to state regulations while maintaining brand integrity.

The role requires strong leadership, cash handling experience, and the ability to coach a 40+ member team.