Retail Ops & Exec Support Coordinator

POP MART; Culver City (CA); On-site; USD 75,000 - 90,000; Full time

Benefits offered by this job

401k

Health insurance

Paid time off

Paid sick leave

Family leave

Job summary

POP MART in Culver City, CA is seeking an Operations Coordinator (Retail Ops & Executive Support) to join our retail team on-site. This role splits focus between executive support for the Head of Retail and day-to-day retail operations, communications, and reporting.

You will manage calendars across U.S. and China time zones, coordinate travel, prepare meetings with agendas and KPIs, and contribute to presentation materials.

Qualifications

• Bachelor's degree or equivalent practical experience.
• 3+ years in an executive assistant, administrative, retail operations, or coordination role; experience supporting senior leaders in a retail environment preferred.
• Experience in a fast-scaling, multi-unit retail environment is a plus.

Responsibilities

• Manage the Head of Retail's calendar across U.S. and China time zones; prioritize requests and protect time for priorities.
• Coordinate domestic and international travel; manage expenses.
• Prepare the Head of Retail for meetings with agendas, briefing materials, KPIs, and follow-up trackers.
• Draft and format presentations for Executive Leadership and cross-functional meetings; ensure on-brand, data-driven materials.
• Handle confidential communications and information with discretion.
• Plan leadership meetings, offsites, and team events; own end-to-end logistics.
• Serve as primary contact for the Head of Retail with LA support center, China HQ, and partners.
• Draft, schedule, and distribute weekly store communications and operational updates.
• Maintain operations dashboards and reports (KPIs, payroll, attendance) and support NSO/ROBO shop logistics.

Skills

Organizational skills

Time management

Microsoft Office

Outlook

PowerPoint

Excel

Communication skills

Discretion

Cross time-zone collaboration

Mandarin (nice to have)

Education

Bachelor's degree in Business/Communications/ Retail Management (or related)

Equivalent practical experience

Tools

None

Job description

POP MART in Culver City, CA is seeking an Operations Coordinator (Retail Ops & Executive Support) to join our retail team on-site. This role splits focus between executive support for the Head of Retail and day-to-day retail operations, communications, and reporting.

You will manage calendars across U.S. and China time zones, coordinate travel, prepare meetings with agendas and KPIs, and contribute to presentation materials.