Communications & Retail Ops Coordinator

POP MART; Culver City (CA); On-site; USD 71,000 - 80,000; Full time

Benefits offered by this job

Healthcare benefits

401(k) plan

Paid time off

Job summary

POP MART in Culver City, CA, is seeking an Operations Coordinator - Communications to serve as the communications hub between our Support Center and North American stores. You will ensure timely, accurate messaging for operational updates, store openings, promotions, and customer-facing communications.

This role partners with Retail Operations, Marketing, HR, Customer Experience, and Leadership to coordinate initiatives, monitor online reviews, craft brand-aligned responses, and drive

Qualifications

• Bachelor's degree in Communications, Public Relations, Marketing, Business Administration, or related field.
• 2–4 years in internal communications, retail operations, communications, project coordination, or related role.
• Exceptional written, verbal, editing, and proofreading skills.
• Strong organizational and project management skills with ability to manage multiple priorities.
• Experience supporting cross-functional teams in a fast-paced, high-growth environment.
• Experience using Microsoft Office and Google Workspace.

Responsibilities

• Draft, edit, and distribute clear, engaging communications to stores and Support Center teams, including announcements, newsletters, FAQs, and leadership messages.
• Maintain POP MART's fun, energetic, and brand-consistent voice across all internal communications.
• Coordinate communication plans supporting new store openings, product launches, promotions, and operational initiatives.
• Develop communication toolkits and resources that enable store teams to execute consistently.
• Manage communication calendars to ensure proactive planning and timely delivery of business updates.
• Serve as a communications partner to Retail Operations with timely information and operational messaging.
• Create templates, talking points, FAQs, and store resources to improve communication consistency.
• Assist with rollout of new policies and programs; ensure messaging aligns across departments before launch.
• Monitor customer reviews and draft brand-aligned responses; identify trends to improve retail experience.
• Track response timelines and support reporting on customer sentiment and reputation metrics.
• Partner with Marketing, Operations, HR, and Leadership to coordinate communications that support business priorities.
• Prepare presentations, reports, executive communications, and operational materials.
• Ensure all communications reflect POP MART's brand standards, culture, and values.
• Maintain communication templates, documentation, and resource libraries.
• Identify opportunities to improve communication processes and operational efficiency.

Skills

Written skills

Verbal skills

Editing

Project management

Cross-functional collaboration

Attention to detail

Independent work

Microsoft Office / Google Workspace

Education

Bachelor's degree in Communications/PR/Marketing/Business Admin

Tools

Canva

Adobe Creative Suite

Lark

Workvivo

Slack

Microsoft Teams

MS Office / Google Workspace

Job description

POP MART in Culver City, CA, is seeking an Operations Coordinator - Communications to serve as the communications hub between our Support Center and North American stores. You will ensure timely, accurate messaging for operational updates, store openings, promotions, and customer-facing communications.

This role partners with Retail Operations, Marketing, HR, Customer Experience, and Leadership to coordinate initiatives, monitor online reviews, craft brand-aligned responses, and drive