Retail Communications & Operations Coordinator

Nashville Public Radio; Culver City (CA); On-site; USD 71,000 - 80,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k)

Job summary

POP MART in Culver City, CA is seeking an Operations Coordinator - Communications to act as the communications hub between Support Center and North American retail stores. You will craft and distribute engaging internal communications, help coordinate store openings, promotions, and initiatives, and oversee reputation management across platforms.

This role requires strong writing, project management, cross-functional collaboration, and a hands-on, detail-oriented approach in a fast-paced retail

Qualifications

• Bachelor's degree in Communications, Public Relations, Marketing, Business Administration, or equivalent experience.
• 2–4 years in internal communications, retail operations, communications, project coordination, or related role.
• Exceptional written, verbal, editing, and proofreading skills.
• Strong organizational and project management abilities.
• Experience supporting cross-functional teams in a fast-paced, high-growth environment.
• Excellent interpersonal skills with the ability to build relationships across departments.
• Attention to detail and commitment to high-quality work.
• Self-starter with problem-solving skills and ability to work independently.
• Proficiency with Microsoft Office and Google Workspace.

Responsibilities

• Draft, edit, and distribute clear communications to retail stores and Support Center teams, including announcements, newsletters, operational updates, FAQs, and leadership messages.
• Maintain POP MART's fun, energetic, and brand-consistent voice across all internal communications.
• Coordinate communication plans supporting new store openings, product launches, promotions, and operational initiatives.
• Develop communication toolkits and resources for store teams to execute consistently.
• Manage communication calendars to ensure proactive planning and timely delivery of business updates.
• Serve as a communications partner to Retail Operations by supporting field teams with timely information and operational messaging.
• Create templates, talking points, FAQs, and store resources that improve communication consistency.
• Assist with rollout of new policies, procedures, and operational programs.
• Partner with cross-functional teams to ensure messaging aligns across departments before launch.
• Monitor customer reviews across Google, Yelp, and other platforms and draft professional responses.
• Identify recurring customer trends and collaborate with Retail Operations and Customer Experience to implement improvements.
• Track response timelines and support reporting on customer sentiment and reputation metrics.
• Partner with Marketing, Operations, HR, and Leadership to coordinate communications that support business priorities.
• Assist in preparing presentations, reports, executive communications, and operational materials.
• Ensure all communications reflect POP MART's brand standards, culture, and values.
• Maintain communication templates, documentation, and resource libraries.
• Continuously identify opportunities to improve communication processes and operational efficiency.
• Support special projects and additional communications initiatives as the business grows.

Skills

Written communication

Project coordination

Cross-functional collaboration

Organizational skills

Education

Bachelor's degree in Communications

Tools

Microsoft Office

Google Workspace

Canva

Adobe Creative Suite

Job description

POP MART in Culver City, CA is seeking an Operations Coordinator - Communications to act as the communications hub between Support Center and North American retail stores. You will craft and distribute engaging internal communications, help coordinate store openings, promotions, and initiatives, and oversee reputation management across platforms.

This role requires strong writing, project management, cross-functional collaboration, and a hands-on, detail-oriented approach in a fast-paced retail