Retail Ops & Analytics Specialist

5.11, Inc.; Costa Mesa, Northern (CA, KY); Hybrid; USD 34,000 - 41,000; Full time

Benefits offered by this job

Medical/Dental/Vision Insurance

401(k) with employer match

Life and AD&D insurance

Paid time off/holidays

Job summary

5.11, Inc. is seeking a Retail Operations Coordinator in Costa Mesa, CA to provide day-to-day operational, analytical, administrative, and project support to our retail stores, field leadership, and corporate retail team.

You will help ensure stores have the resources and communication needed to execute company initiatives and collaborate with DTC Forecasting, Sales Analytics, and Labor Planning on reporting and planning tasks.

Qualifications

• 0–2 years in retail, admin, customer service, project coordination, business support, or related area.
• Associate or bachelor’s degree in business, retail management, communications, or related field preferred; equivalent experience considered.
• Previous retail store experience preferred; internship or project coordination experience a plus.
• Strong organization, prioritization, communication, and follow-through.
• Excellent attention to detail and commitment to data accuracy.
• Proficiency in Microsoft Excel, Word, PowerPoint, Outlook, and Teams.
• Experience with Excel formulas, filters, pivot tables, and larger datasets is preferred.

Responsibilities

• Provide day-to-day operational support to store teams and field leaders.
• Maintain store procedures, tools, reference materials, and shared resources.
• Track operational priorities, training, and company initiatives and follow up as needed.
• Gather store feedback and elevate questions, concerns, and opportunities to the appropriate partners.
• Help ensure store-facing materials and communications are clear, accurate, and execution-ready.
• Coordinate store initiatives, promotions, operational programs, and process improvements.
• Maintain project trackers, timelines, deliverables, and status updates.
• Support new store openings, relocations, remodels, closures, and other retail projects.
• Prepare and distribute communications to stores and field leadership.
• Coordinate meetings, materials, notes, decisions, and follow-up actions across teams.
• Compile recurring retail performance and operational reports.
• Gather, validate, and organize sales, forecast, traffic, conversion, labor, and other retail data.
• Maintain established reporting tools, trackers, templates, and documentation.
• Support recurring reporting and analytical requests for DTC Forecasting, Sales Analytics & Labor Planning.
• Identify data discrepancies, reporting issues, and potential risks and elevate appropriately.

Skills

Strong organization

Effective communication

Attention to detail

Data accuracy

Follow-through

Education

Associate or bachelor’s degree in business/retail/communications

Tools

Microsoft Excel

Microsoft Word

PowerPoint

Outlook

Teams

Excel formulas/Pivot tables

Job description

5.11, Inc. is seeking a Retail Operations Coordinator in Costa Mesa, CA to provide day-to-day operational, analytical, administrative, and project support to our retail stores, field leadership, and corporate retail team.

You will help ensure stores have the resources and communication needed to execute company initiatives and collaborate with DTC Forecasting, Sales Analytics, and Labor Planning on reporting and planning tasks.