Retail Operations Coordinator

5.11; Costa Mesa (CA); On-site; USD 34,000 - 41,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) with employer match

Employer-paid basic life and AD&D

Employee Discounts

Paid Time Off

Casual Dress Code

Job summary

5.11 is seeking a Retail Operations Coordinator to provide day-to-day operational, analytical, administrative, and project support to our retail stores, field leadership, and corporate retail team.

This role helps ensure stores have the communication, resources, and support needed to successfully execute company initiatives, and it works closely with DTC Forecasting, Sales Analytics & Labor Planning for exposure to reporting and planning processes.

Qualifications

• 1–2 years of experience in retail, administration, customer service, project coordination, business support, or a related area.
• Associate or bachelor’s degree in business, retail management, communications, or a related field preferred; equivalent experience will be considered.
• Previous retail experience is required; internship or project coordination experience is a plus.
• Strong organization, prioritization, communication, and follow‑through.
• Excellent attention to detail and commitment to data accuracy.
• Proficiency in Microsoft Excel, Word, PowerPoint, Outlook, and Teams.
• Experience with Excel formulas, filters, pivot tables, and larger datasets is preferred.

Responsibilities

• Provide day-to-day operational support to store teams and field leaders.
• Maintain store procedures, tools, reference materials, and shared resources.
• Track operational priorities, training, and company initiatives and follow up as needed.
• Gather store feedback and elevate questions, concerns, and opportunities to the appropriate partners.
• Help ensure store-facing materials and communications are clear, accurate, and execution-ready.
• Coordinate store initiatives, promotions, operational programs, and process improvements.
• Maintain project trackers, timelines, deliverables, and status updates.
• Support new store openings, relocations, remodels, closures, and other retail projects.
• Prepare and distribute communications to stores and field leadership.
• Coordinate meetings, materials, notes, decisions, and follow‑up actions across teams.
• Compile recurring retail performance and operational reports.
• Gather, validate, and organize sales, forecast, traffic, conversion, labor, and other retail data.
• Maintain established reporting tools, trackers, templates, and documentation.
• Support recurring reporting and analytical requests for DTC Forecasting, Sales Analytics & Labor Planning.
• Identify data discrepancies, reporting issues, and potential risks and elevate appropriately.

Skills

Retail experience

Administration

Project coordination

Communication

Data accuracy

Microsoft Excel

Microsoft Office

Time management

Education

Associate or bachelor’s degree in business/retail management

Tools

Microsoft Excel

Microsoft Word

PowerPoint

Outlook

Teams

Job description

Born in Yosemite, forged in Quantico and built for adventure. 5.11 is a purpose-driven lifestyle brand, rooted in performance, durability, and versatility. Since 1979, we’ve created gear and apparel for people who live life without limits, delivering gear and apparel that empower them to push boundaries every day.

We’re looking for a Retail Operations Coordinator to provide day-to-day operational, analytical, administrative, and project support to our retail stores, field leadership, and corporate retail team.

This role helps ensure stores have the communication, resources, and support needed to successfully execute company initiatives. The position also works closely with DTC Forecasting, Sales Analytics & Labor Planning, providing exposure to retail reporting, forecasting, analytics, and labor-planning processes.

What You’ll Do:

Retail Operations & Store Support

• Provide day-to-day operational support to store teams and field leaders.
• Maintain store procedures, tools, reference materials, and shared resources.
• Track operational priorities, training, and company initiatives and follow up as needed.
• Gather store feedback and elevate questions, concerns, and opportunities to the appropriate partners.
• Help ensure store-facing materials and communications are clear, accurate, and execution-ready.

Projects & Communication

• Coordinate store initiatives, promotions, operational programs, and process improvements.
• Maintain project trackers, timelines, deliverables, and status updates.
• Support new store openings, relocations, remodels, closures, and other retail projects.
• Prepare and distribute communications to stores and field leadership.
• Coordinate meetings, materials, notes, decisions, and follow‑up actions across teams.

Reporting, Analytics & Planning

• Compile recurring retail performance and operational reports.
• Gather, validate, and organize sales, forecast, traffic, conversion, labor, and other retail data.
• Maintain established reporting tools, trackers, templates, and documentation.
• Support recurring reporting and analytical requests for DTC Forecasting, Sales Analytics & Labor Planning.
• Identify data discrepancies, reporting issues, and potential risks and elevate appropriately.

What You Bring:

• 1-2 years of experience in retail, administration, customer service, project coordination, business support, or a related area.
• Associate or bachelor’s degree in business, retail management, communications, or a related field preferred; equivalent experience will be considered.
• Previous retail experience is required; internship or project coordination experience is a plus.
• Strong organization, prioritization, communication, and follow‑through.
• Excellent attention to detail and commitment to data accuracy.
• Proficiency in Microsoft Excel, Word, PowerPoint, Outlook, and Teams.
• Experience with Excel formulas, filters, pivot tables, and larger datasets is preferred.

Pay Range: $25.00-$30.00 per hour plus bonus!

5.11 offers a best-in-class benefits program including: medical, dental and vision insurance; a 401(k) program with employer match; employer‑paid basic life and AD&D insurance. Additionally, employees can choose from several voluntary benefits including: Hospital Indemnity/Accident insurance; Flexible Spending Account/Health Saving Account; Employee Assistance Program; Paid Time Off/Paid Holidays/Sick Time; Casual Dress Code; and Employee Discounts.

*If you are a regular full‑time employee working at least 30 hours per week, you and your eligible dependents may participate in 5.11’s benefits program.*

You can find out what personal information we collect, correct any inaccuracies, or ask us to delete your personal information (with some exceptions). To check out our policy, click HERE. If you want to make a request about your personal data, CLICK HERE.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.