Retail Operations Team Leader | Flexible Schedule

Crate & Barrel; West Palm Beach (FL); On-site; USD 42,000 - 54,000; Full time

Job summary

Crate & Barrel seeks a Team Leader – Operations to ensure merchandise flow and store operations run smoothly. You will lead merchandising and stock teams, supervise scheduling, and manage backroom and curbside operations to keep the sales floor customer-ready.

You’ll mentor teams, communicate the design vision, and partner with the Assistant Store Leader to drive performance, develop staff, and protect margins while delivering operational and visual excellence.

Qualifications

• 1+ years customer service or retail leadership experience
• Experience with Microsoft Office, Google applications, computer systems and tablet devices
• Full-Time roles: open availability to work flexible hours on weekdays, evenings and weekends

Responsibilities

• Lead designated team and manage associate workload as determined in partnership with the Assistant Store Leader
• Coach associates on exceptional performance and maintain a strong visible presence in the department/work area
• Support performance and development for the designated team to encourage professional growth
• Provide specific and timely feedback about performance directly to associates and share observations with the Assistant Store Leader
• Train and develop associates on product knowledge, selling, customer service, operations, visual, policies and procedures
• Promote sales as they pertain to, or are driven by, the position and acting as Leader On Duty (LOD)
• Regularly review business results, execution of plans, customer feedback and associate performance with the Assistant Store Leader
• Ensure all customers receive gracious, quick and efficient service by setting expectations and modeling behaviors

Skills

Communication

Organization

Time management

Interpersonal skills

Problem solving

Results orientation

Leadership presence

Tools

Microsoft Office

Google Apps

Tablet devices

Computer systems

Job description

Crate & Barrel seeks a Team Leader – Operations to ensure merchandise flow and store operations run smoothly. You will lead merchandising and stock teams, supervise scheduling, and manage backroom and curbside operations to keep the sales floor customer-ready.

You’ll mentor teams, communicate the design vision, and partner with the Assistant Store Leader to drive performance, develop staff, and protect margins while delivering operational and visual excellence.