Retail Operations Team Leader — Flexible Schedule

Crate & Barrel; Paramus (NJ); On-site; USD 42,000 - 56,000; Full time

Job summary

Crate & Barrel in Paramus, NJ is seeking a Team Leader - Operations to oversee merchandising and stock teams, plan schedules, and keep the sales floor customer-ready. You will partner with the Assistant Store Leader for Operations and Visual to align priorities and drive efficient store performance.

In this role, you will coach associates, manage backroom and curbside operations, monitor inventory and expenses, and promote a high standard of customer service while safeguarding margins through

Qualifications

• 1+ years customer service or retail leadership experience.
• Experience with Microsoft Office, Google applications, computer systems and tablet devices
• Full-Time roles: open availability to work flexible hours on weekdays, evenings and weekends

Responsibilities

• Lead designated team and manage workload as determined in partnership with the Assistant Store Leader.
• Coach associates on exceptional performance and maintain a strong visible presence in the department/work area
• In coordination with the Assistant Store Leader, support all aspects of performance and development for the designated team to encourage professional growth
• Provide specific and timely feedback about performance directly to associates and share observations with the Assistant Store Leader
• Partner with the Assistant Store Leader to train and develop associates on product knowledge, selling, customer service, operations, visual, policies and procedures
• Focus on promoting sales as they pertain to, or are driven by, position and acting as the Leader On Duty (LOD)
• Communicate regularly with the Assistant Store Leader to review business results, execution of plans/strategies, customer feedback and associate performance
• Ensure all customers are provided gracious, quick and efficient service through setting expectations and modeling behaviors

Skills

Customer service

Retail leadership

Communication

Organizational skills

Problem solving

Drive for results

Tools

Microsoft Office

Google applications

Tablet devices

Computer systems

Job description

Crate & Barrel in Paramus, NJ is seeking a Team Leader - Operations to oversee merchandising and stock teams, plan schedules, and keep the sales floor customer-ready. You will partner with the Assistant Store Leader for Operations and Visual to align priorities and drive efficient store performance.

In this role, you will coach associates, manage backroom and curbside operations, monitor inventory and expenses, and promote a high standard of customer service while safeguarding margins through