Retail Operations Team Lead — Flexible Schedule

Crate & Barrel; Torrance (CA); On-site; USD 45,000 - 65,000; Full time

Job summary

Crate & Barrel in Torrance, California, is seeking a Team Leader – Operations to ensure seamless merchandise flow and oversee store operations. This role includes managing sales floor and curbside operations, coaching associates, and monitoring performance. The ideal candidate possesses strong communication skills and retail leadership experience. You'll work flexible hours, including nights and weekends, to enhance customer service and operational excellence.

Qualifications

• 1+ years of customer service or retail leadership experience.
• Ability to work a full-time flexible schedule including nights, weekends, and holidays.

Responsibilities

• Lead designated team and manage associate workload in partnership with the Assistant Store Leader.
• Coach associates on exceptional performance.
• Provide specific and timely feedback about performance to associates.
• Train and develop associates on various aspects including product knowledge and customer service.
• Ensure all customers receive gracious, quick, and efficient service.

Skills

Strong communication and interpersonal skills

Excellent organizational and time management skills

Strong problem solving skills

Ability to execute and drive results

Tools

Microsoft Office

Google applications

Computer systems and tablet devices

Job description

Crate & Barrel in Torrance, California, is seeking a Team Leader – Operations to ensure seamless merchandise flow and oversee store operations. This role includes managing sales floor and curbside operations, coaching associates, and monitoring performance. The ideal candidate possesses strong communication skills and retail leadership experience. You'll work flexible hours, including nights and weekends, to enhance customer service and operational excellence.