Retail Operations Team Lead

Crate & Barrel; Costa Mesa (CA); On-site; USD 52,000 - 68,000; Full time

Job summary

Crate & Barrel in Costa Mesa, CA is seeking a Team Leader – Operations to guide merchandising and stock teams, run daily store operations, and protect margins through efficient handling. You will act as a mentor to Associates and coordinate with Assistant Store Leaders on performance, training, and priorities to keep the sales floor customer-ready.

This role emphasizes hands-on leadership on the sales floor, back-of-house standards, and collaboration across teams to deliver operational and

Qualifications

• 1+ years customer service or retail leadership experience
• Strong communication and interpersonal skills
• Ability to work a full-time flexible schedule including nights, weekends, and holidays
• Experience with store operations and merchandising is a plus

Responsibilities

• Lead designated team and manage associate workload with the Assistant Store Leader
• Coach associates on performance and maintain a strong presence in the department
• Support performance development and training for the designated team
• Provide timely feedback to associates and share observations with the ASM Ops/Visual
• Train and develop associates on product knowledge, selling, customer service, and procedures
• Ensure high-quality customer service and oversee store operations to keep the floor customer-ready

Skills

Communication

Organizational skills

Time management

Problem solving

Tools

Microsoft Office

Google Apps

Tablet devices

Job description

Crate & Barrel in Costa Mesa, CA is seeking a Team Leader – Operations to guide merchandising and stock teams, run daily store operations, and protect margins through efficient handling. You will act as a mentor to Associates and coordinate with Assistant Store Leaders on performance, training, and priorities to keep the sales floor customer-ready.

This role emphasizes hands-on leadership on the sales floor, back-of-house standards, and collaboration across teams to deliver operational and